MRI Software Outage History

MRI Software major outage · 1 active incident View live status →

There were 6 MRI Software outages since February 16, 2026 totaling 113h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mrisoftware.com

Minor April 23, 2026

Contract Assistance - EMEA - Reported Incident - Investigation Underway

Detected by Pingoru
Apr 23, 2026, 09:21 PM UTC
Resolved
Apr 25, 2026, 08:28 PM UTC
Duration
1d 23h
Affected: Contract Intelligence - EMEA
Timeline · 7 updates
  1. investigating Apr 23, 2026, 09:21 PM UTC

    Dear MRI Client, We are aware of a potential issue which started on 23-Apr-2026 at 16:30 UTC affecting Contract Assistance. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. investigating Apr 24, 2026, 01:32 AM UTC

    Dear MRI Client, We are currently investigating the source of the issue affecting Contract Assistance. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  3. identified Apr 24, 2026, 09:32 AM UTC

    Dear MRI Client, We have identified the source of the issue affecting Contract Assistance. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  4. identified Apr 24, 2026, 02:44 PM UTC

    Dear MRI Client, Our technical team is still working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  5. identified Apr 25, 2026, 01:15 AM UTC

    Dear MRI Client, We are currently addressing the issue impacting Contract Assistance. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  6. identified Apr 25, 2026, 08:17 AM UTC

    Dear MRI Client, The technical team is actively addressing the problem to implement a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  7. resolved Apr 25, 2026, 08:28 PM UTC

    Dear MRI Client, Normal service has now been restored for Contract Assistance. The issue was fully resolved on 25-Apr-2026 at 20:15 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Read the full incident report →

Minor April 17, 2026

Contract Assistance - NA - Reported Incident - Investigation Underway

Detected by Pingoru
Apr 17, 2026, 08:27 AM UTC
Resolved
Apr 18, 2026, 08:09 AM UTC
Duration
23h 42m
Affected: Contract Intelligence - North America
Timeline · 4 updates
  1. investigating Apr 17, 2026, 08:27 AM UTC

    Dear MRI Client, We are aware of a potential issue which started on 16-Apr-2026 at 15:30 UTC affecting Contract Assistance. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. identified Apr 17, 2026, 02:49 PM UTC

    Dear MRI Client, We have identified the source of the issue affecting Contract Assistance. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  3. identified Apr 18, 2026, 06:14 AM UTC

    Dear MRI Client, We are currently addressing the issue impacting Contract Assistance. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  4. resolved Apr 18, 2026, 08:09 AM UTC

    Dear MRI Client, Normal service has now been restored for Contract Assistance. The issue was fully resolved on 18-Apr-2026 at 08:07 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Read the full incident report →

Major April 14, 2026

Property Management X - Reported Incident - Monitoring

Detected by Pingoru
Apr 14, 2026, 01:54 PM UTC
Resolved
Apr 15, 2026, 06:56 AM UTC
Duration
17h 2m
Affected: PMX X.5 Americas - JupiterPMX X.5 Americas - SaturnPMX X.7 Americas - DespinaPMX X.7 Americas - TritonPMX X.7 PAH Americas - Orion
Timeline · 6 updates
  1. investigating Apr 14, 2026, 01:54 PM UTC

    Dear MRI Client, We are aware of a potential issue which started on 14 April 2026 at 13:30 UTC affecting Property Management X. This issue is impacting Citrix users only. Users may experience issues signing into Citrix or may see no applications available within the Citrix Storefront after logging in. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. identified Apr 14, 2026, 03:07 PM UTC

    Dear MRI Client, We have identified the source of the issue affecting Property Management X. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  3. identified Apr 14, 2026, 08:47 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 14, 2026, 09:37 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Apr 15, 2026, 12:16 AM UTC

    Dear MRI Client, A fix was applied on 14 April 2026 at 23:45 UTC to address the issue impacting Property Management X, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

  6. resolved Apr 15, 2026, 06:56 AM UTC

    Dear MRI Client, Normal service has now been restored for Property Management X. The issue was fully resolved on 14 April 2026 at 23:45 UTC and no further issues were observed during the monitoring period. We will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Read the full incident report →

Minor February 27, 2026

PMX - NA - Reported Incident - Resolved

Detected by Pingoru
Feb 27, 2026, 05:55 PM UTC
Resolved
Feb 27, 2026, 07:56 PM UTC
Duration
2h 1m
Affected: PMX X.5 Americas - SaturnPMX X.7 Americas - TritonPMX X.7 PAH Americas - Orion
Timeline · 2 updates
  1. investigating Feb 27, 2026, 05:55 PM UTC

    Dear MRI Client, We are aware of a potential issue which started on 27-Feb-2026 at 16:15 UTC affecting PMX - NA. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. resolved Feb 27, 2026, 07:56 PM UTC

    Dear MRI Client, Normal service has now been restored for PMX - NA. The issue was fully resolved on 27-Feb-2026 at 19:57 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Read the full incident report →

Minor February 22, 2026

PMX X.7 Americas - Triton - NA - Reported Incident - Resolved

Detected by Pingoru
Feb 22, 2026, 11:08 AM UTC
Resolved
Feb 23, 2026, 06:55 AM UTC
Duration
19h 47m
Affected: PMX X.7 Americas - Triton
Timeline · 3 updates
  1. investigating Feb 22, 2026, 11:08 AM UTC

    Dear MRI Client, We are aware of a potential issue which started on 22-Feb-2026 at 09:45 UTC affecting PMX X.7 Americas - Triton. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. identified Feb 22, 2026, 02:43 PM UTC

    Dear MRI Client, We have identified the source of the issue affecting PMX X.7 Americas - Triton. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  3. resolved Feb 23, 2026, 06:55 AM UTC

    Dear MRI Client, Normal service has now been restored for PMX X.7 Americas - Triton. The issue was fully resolved on 23-Feb-2026 at 05:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Read the full incident report →

Critical February 16, 2026

Agora Gateway - APAC, EMEA and NA - Reported Incident - Resolved

Detected by Pingoru
Feb 16, 2026, 08:31 PM UTC
Resolved
Feb 17, 2026, 12:26 AM UTC
Duration
3h 54m
Affected: Agora Gateway - APACAgora Gateway - EMEAAgora Gateway - North America
Timeline · 3 updates
  1. investigating Feb 16, 2026, 08:31 PM UTC

    Dear MRI Client, We are aware of a potential issue which started on 16-Feb-2026 at 19:35 UTC affecting Agora Gateway. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. identified Feb 16, 2026, 11:23 PM UTC

    Dear MRI Client, We have identified the source of the issue affecting Agora Gateway. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  3. resolved Feb 17, 2026, 12:26 AM UTC

    Dear MRI Client, Normal service has now been restored for Agora Gateway. The issue was fully resolved on 17-Feb-2026 at 00:26 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Read the full incident report →

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