MRI Software Outage History

Started Nov 04, 2026, 08:25 PM UTC· resolved Nov 05, 2026, 01:33 AM UTC

1. investigating Nov 04, 2026, 08:25 PM UTC

   Dear MRI Client, We are aware of a potential issue which started on 03 November 2026 at 13:00 UTC affecting Engage Pay. Residents can continue making payments as normal. However, some properties may experience delays in payments being reflected as cleared, which may impact reconciliation activities. Our teams are actively working with the third-party provider to restore normal processing as soon as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. monitoring Nov 05, 2026, 01:09 AM UTC

   Dear MRI Client, A fix was applied on 05-Nov-2026 at 01:33 UTC to address the issue impacting Engage Pay, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

3. resolved Nov 05, 2026, 01:33 AM UTC

   Dear MRI Client, Normal service has now been restored for Engage Pay. The issue was fully resolved on 05-Nov-2026 at 01:33 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Nov 04, 2026, 01:09 PM UTC· resolved Nov 04, 2026, 05:10 PM UTC

1. investigating Nov 04, 2026, 01:09 PM UTC

   Dear MRI Client, We are aware of a potential issue which started on 04-Nov-2026 at 12:28 UTC affecting London DC (Maidenhead). Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. identified Nov 04, 2026, 02:06 PM UTC

   Dear MRI Client, We have identified the source of the issue affecting London DC (Maidenhead). Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

3. identified Nov 04, 2026, 03:20 PM UTC

   Dear MRI Client, Our technical team is still working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

4. monitoring Nov 04, 2026, 03:56 PM UTC

   Dear MRI Client, A fix was applied on 04-Nov-2026 at 15:45 UTC to address the issue impacting London DC (Maidenhead), all services have now been restored, we are currently monitoring the performance and stability of the product. . Regards, MRI Software

5. resolved Nov 04, 2026, 05:10 PM UTC

   Dear MRI Client, Normal service has now been restored for London DC (Maidenhead). The issue was fully resolved on 04-Nov-2026 at 15:45 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Nov 03, 2026, 10:41 AM UTC· resolved Nov 04, 2026, 07:23 AM UTC

1. investigating Nov 03, 2026, 10:41 AM UTC

   Dear MRI Client, We are aware of a potential issue which started on 02-Nov-2026 at 23:13 UTC affecting PMX X.5 APAC - Neptune and PMX X.7 APAC - Luna. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. monitoring Nov 03, 2026, 12:47 PM UTC

   Dear MRI Client, A fix was applied on 03-Nov-2026 at 11:30 UTC to address the issue impacting PMX X.5 APAC - Neptune and PMX X.7 APAC - Luna, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

3. resolved Nov 04, 2026, 07:23 AM UTC

   Dear MRI Client, Normal service has now been restored for PMX X.5 APAC - Neptune and PMX X.7 APAC - Luna. The issue was fully resolved on 04-Nov-2026 at 06:49 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Oct 28, 2026, 04:54 PM UTC· resolved Oct 28, 2026, 04:54 PM UTC

1. resolved Oct 28, 2026, 04:54 PM UTC

   Dear MRI Client, We experienced a technical issue with ID Verification notifications yesterday 27 October 2026 starting in the morning and the issue was fully resolved on 27 October 2026 at 6:00 PM EDT affecting Engage Protect - ID Verification. If you have prospects in the application process via PMS we encourage you to have the applicant return to that process - the ID verification will resend a notification and the applicant can complete the process. If the ID request was created directly in Engage Protect ID Verification via the Online Verification page, you can use the "Resend" function to send an SMS/Email that will work. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Oct 13, 2026, 09:55 PM UTC· resolved Oct 20, 2026, 05:36 PM UTC

1. investigating Oct 13, 2026, 09:55 PM UTC

   Dear MRI Client, We have received reports of an issue beginning on 17 September 2026 at 16:51 UTC that may impact Report Gateway Processing. Some users may experience delays with report delivery. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. monitoring Oct 16, 2026, 08:00 PM UTC

   Dear MRI Client, A fix was applied on 16 October 2026 at 14:12 UTC to address the issue impacting Report Gateway Processing, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

3. resolved Oct 20, 2026, 05:36 PM UTC

   Dear MRI Client, Normal service has now been restored for Report Gateway Processing. The issue was fully resolved on 20 October 2026 at 17:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Oct 07, 2026, 02:40 PM UTC· resolved Oct 07, 2026, 03:39 PM UTC

1. investigating Oct 07, 2026, 02:40 PM UTC

   Dear MRI Client, We are aware of a potential issue which started on 07-Oct-2026 at 13:54 UTC affecting TPN Group. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. resolved Oct 07, 2026, 03:39 PM UTC

   Dear MRI Client, Normal service has now been restored for 07-Oct-2026. The issue was fully resolved on 07-Oct-2026 at 15:20 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Oct 05, 2026, 08:50 PM UTC· resolved Oct 06, 2026, 07:50 PM UTC

1. investigating Oct 05, 2026, 08:50 PM UTC

   Dear MRI Client, We are aware of a potential issue which started on 04 October 2026 at 12:00 UTC affecting PMX Reporting. Some clients may experience delays when running reports in Web Communications Center. In certain cases, reports may fail to return results. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. resolved Oct 06, 2026, 07:50 PM UTC

   Dear MRI Client, Normal service has now been restored for PMX Reporting. The issue was fully resolved on 06 October 2026 at 08:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Oct 02, 2026, 03:34 PM UTC· resolved Oct 05, 2026, 07:54 PM UTC

1. investigating Oct 02, 2026, 03:34 PM UTC

   Dear MRI Client, We are aware of a potential issue which started on 02 October 2026 at 13:22 UTC affecting Engage Pay. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. identified Oct 02, 2026, 05:20 PM UTC

   Dear MRI Client, We understand the current Engage Pay disruption may be affecting your operations. Our teams have traced the issue to the service from a third-party providers and are working closely with them to restore full service as quickly as possible. We will share updates as we make progress. Thank you for your patience. Regards, MRI Software

3. monitoring Oct 02, 2026, 08:36 PM UTC

   Dear MRI Client, A fix was applied by the third-party provider on02 October 2026 at 19:30 UTC to address the issue impacting Engage Pay, and we are currently monitoring the performance and stability of the product. We will share updates as we receive them. Regards, MRI Software

4. resolved Oct 05, 2026, 07:54 PM UTC

   Dear MRI Client, Normal service has now been restored for Engage Pay. The issue was fully resolved on 02 October 2026 at 20:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Oct 02, 2026, 01:55 PM UTC· resolved Oct 02, 2026, 01:55 PM UTC

1. resolved Oct 02, 2026, 01:55 PM UTC

   Dear MRI Client, Earlier today, services hosted within the CH3 data center experienced an issue that may have impacted service availability and performance for some users. We believe the issue has now been resolved, and services have been restored. The issue was fully resolved on 02 October 2026 at 13:15 UTC. Our teams will continue to closely monitor the environment to ensure stability and quickly address any further concerns should they arise. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Sep 17, 2026, 05:07 PM UTC· resolved Sep 22, 2026, 04:23 PM UTC

1. investigating Sep 17, 2026, 05:07 PM UTC

   Dear MRI Client, We are aware of a potential issue which started on 17-Sep-2026 at 16:00 UTC affecting Education – Attendance Collection Tool. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. investigating Sep 17, 2026, 11:18 PM UTC

   Dear MRI Client, We are continuing to investigate this issue. Regards, MRI Software

3. investigating Sep 18, 2026, 05:46 AM UTC

   Dear MRI Client, We are aware of a potential issue affecting Education – Attendance Collection Tool. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

4. identified Sep 18, 2026, 09:56 AM UTC

   Dear MRI Client, We have identified the source of the issue affecting Education – Attendance Collection Tool. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

5. identified Sep 18, 2026, 10:04 AM UTC

   Dear MRI Client, We have identified the source of the issue affecting Education – Attendance Collection Tool. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

6. identified Sep 18, 2026, 03:57 PM UTC

   Dear MRI Client, Our technical team is still working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

7. identified Sep 19, 2026, 01:40 AM UTC

   Dear MRI Client, Our technical team is still working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

8. identified Sep 19, 2026, 10:46 AM UTC

   Dear MRI Client, We are currently addressing the issue impacting Education – Attendance Collection Tool. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

9. resolved Sep 22, 2026, 04:23 PM UTC

   Dear MRI Client, Normal service has now been restored for Education – Attendance Collection Tool. The issue was fully resolved on 22-Sep-2026 at 15:17 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Sep 15, 2026, 03:03 PM UTC· resolved Sep 15, 2026, 06:46 PM UTC

1. investigating Sep 15, 2026, 03:03 PM UTC

   Dear MRI Client, We are aware of a service disruption which started on 15 September 2026 at 13:43 UTC affecting Engage Pay email notifications. MFA notifications may be temporarily affected due to an issue with a third-party service provider. Our team is actively working to restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience and understanding during this time. Regards, MRI Software

2. monitoring Sep 15, 2026, 04:44 PM UTC

   Dear MRI Client, We are continuing to monitor the issue affecting MFA notification delivery. Recent testing and customer feedback indicate that MFA notifications are being delivered successfully for some users; however, a subset of users may still experience delays in receiving their codes. Our teams remain actively engaged and are closely monitoring the service to ensure stability and confirm full recovery. We will provide a further update as soon as additional information becomes available or once the issue has been fully resolved. Regards, MRI Software

3. resolved Sep 15, 2026, 06:46 PM UTC

   Dear MRI Client, Normal service has now been restored for RentPayment - Engage Pay email notifications. The issue was fully resolved on 15 September 2026 at 17:56 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Sep 08, 2026, 04:18 PM UTC· resolved Sep 22, 2026, 04:17 PM UTC

1. investigating Sep 08, 2026, 04:18 PM UTC

   Dear MRI Client, We are aware of a potential issue which started on 08-Sep-2026 at 12:00 PM UTC affecting Resident Screening. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. identified Sep 08, 2026, 06:25 PM UTC

   Dear MRI Client, We have identified the source of the issue affecting Resident Screening. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

3. identified Sep 15, 2026, 12:26 AM UTC

   Dear Valued MRI Client, MRI is aware of an issue affecting Experian RentBureau that may cause some applications to remain in a pending status while awaiting a RentBureau response. To prevent screening delays, MRI has delivered an update to temporarily suspend the RentBureau dependency from the screening workflow. Following this change, applications will no longer be held pending due to RentBureau availability. This change will not impact the completeness or quality of the rent payment history results. All applications currently pending due to the RentBureau disruption will be processed within two days, without any action from you. Our objective remains to provide a consistent and timely screening experience while maintaining the quality of resident screening results. Thank you for your partnership. Sincerely, MRI Software

4. resolved Sep 22, 2026, 04:17 PM UTC

   This incident has been resolved.

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Started Sep 01, 2026, 01:53 PM UTC· resolved Sep 02, 2026, 12:43 PM UTC

1. investigating Sep 01, 2026, 01:53 PM UTC

   Dear MRI Client, We are aware of a potential issue which started on 01 September 2026 at 13:43 UTC affecting RentPayment customers may experience delays or failures in receiving email notifications. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. identified Sep 01, 2026, 03:41 PM UTC

   Dear MRI Client, We have identified the source of the issue affecting RentPayment. The email vendor is experiencing a performance degradation Issue and their technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

3. monitoring Sep 01, 2026, 07:19 PM UTC

   Dear MRI Client, We have received confirmation from the email vendor that the issue has been resolved on their end. However, due to the backlog of queued emails, it may take several hours for service to fully recover and for all pending emails to be delivered. we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

4. resolved Sep 02, 2026, 12:43 PM UTC

   Dear MRI Client, Normal service has now been restored for RentPayment. The issue was fully resolved on 02 September at 12:27 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Aug 20, 2026, 08:03 AM UTC· resolved Aug 21, 2026, 07:00 AM UTC

1. investigating Aug 20, 2026, 08:03 AM UTC

   Dear MRI Client, We are aware of a potential issue which started on 19-Aug-2026 at 23:47 UTC affecting PMX X.5 APAC - Mercury. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. identified Aug 20, 2026, 10:43 AM UTC

   Dear MRI Client, We have identified the source of the issue affecting PMX X.5 APAC - Mercury. The issue appears to be regional and related to an external network issue. We are working with the relevant teams to resolve it. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

3. monitoring Aug 20, 2026, 01:35 PM UTC

   Dear MRI Client, A fix was applied on 20-Aug-2026 to address the issue impacting PMX X.5 APAC - Mercury, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

4. monitoring Aug 21, 2026, 01:58 AM UTC

   Dear MRI Client, A fix was applied on 20-Aug-2026 to address the issue impacting PMX X.5 APAC - Mercury, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

5. resolved Aug 21, 2026, 07:00 AM UTC

   Dear MRI Client, Normal service has now been restored for PMX X.5 APAC - Mercury. The issue was fully resolved on 21-Aug-2026 at 06:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Aug 11, 2026, 06:24 PM UTC· resolved Aug 14, 2026, 06:10 PM UTC

1. investigating Aug 11, 2026, 06:24 PM UTC

   Dear MRI Client, We are aware of a potential issue which started on 06 August 2026 at 10:00 UTC affecting PMX Residential Management services for clients hosted in the Orion environment. Our teams continue to investigate the issue to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. identified Aug 11, 2026, 08:14 PM UTC

   Dear MRI Client, We have identified the source of the issue affecting PMX Residential Management services. The teams remain engaged. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

3. monitoring Aug 12, 2026, 01:06 PM UTC

   Dear MRI Client, A fix was applied on 11 August 2026 at 17:03 UTC to address the issue impacting PMX Residential Management, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

4. identified Aug 12, 2026, 01:28 PM UTC

   Dear MRI Client, We have identified the source of the issue affecting PMX Residential Management. Our technical team is actively working on a fix, which has progressed to the testing phase and remains under validation. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

5. identified Aug 12, 2026, 08:17 PM UTC

   We continue to work on a fix for this issue. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

6. identified Aug 13, 2026, 04:27 PM UTC

   The teams continue to work on a fix and remain actively engaged in driving the issue toward resolution. Further updates will be posted here as more information becomes available. Thank you for your patience while we address this. Regards, MRI Software

7. identified Aug 14, 2026, 02:11 AM UTC

   Dear MRI Client, A Critical Maintenance Update (CMU) is scheduled to address the issue reported for Residential Management. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

8. monitoring Aug 14, 2026, 01:35 PM UTC

   Dear MRI Client, A fix was applied on 14 August 2026 at 10:00 UTC to address the issue impacting PMX Residential Management, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

9. resolved Aug 14, 2026, 06:10 PM UTC

   Dear MRI Client, Normal service has now been restored for PMX Residential Management. The issue was fully resolved on 14 August 2026 at 10:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Aug 06, 2026, 05:48 PM UTC· resolved Aug 06, 2026, 06:41 PM UTC

1. identified Aug 06, 2026, 05:48 PM UTC

   Dear MRI Client, We have identified the source of the issue affecting PMX Orion. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

2. resolved Aug 06, 2026, 06:41 PM UTC

   Dear MRI Client, The remediation actions were completed on 07 Aug 2026 at 6:07 UTC, and the issue with PMX X.7 PAH Americas - Orion is now resolved. We appreciate your patience while we addressed this incident. Regards, MRI Software

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Started Jul 23, 2026, 07:13 PM UTC· resolved Jul 23, 2026, 07:57 PM UTC

1. investigating Jul 23, 2026, 07:13 PM UTC

   Dear MRI Client, We are aware of a potential issue which started on 23-July-2026 at 12:30 PM UTC affecting Property Management X - Vendor Pay. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. resolved Jul 23, 2026, 07:57 PM UTC

   Dear MRI Client, Normal service has now been restored for Property Management X - Vendor Pay. The issue was fully resolved on 23-July-2026 at 07:19 PM UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Jul 17, 2026, 02:05 PM UTC· resolved Jul 17, 2026, 07:36 PM UTC

1. monitoring Jul 17, 2026, 02:05 PM UTC

   Dear MRI Client, We are aware of a potential issue which started on 17 July 2026 at 11:52 UTC affecting RentPayment. A fix was applied on 17 July 2026 at 13:35 UTC to address the issue impacting payment processing and account renewals within RentPayment, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

2. resolved Jul 17, 2026, 07:36 PM UTC

   Dear MRI Client, No further issues were reported during the monitoring period for RentPayment. The issue was fully resolved on 17 July 2026 at 13:35 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Jul 13, 2026, 01:56 PM UTC· resolved Jul 13, 2026, 03:21 PM UTC

1. investigating Jul 13, 2026, 01:56 PM UTC

   Dear MRI Client, We are aware of a potential issue which started on 13-July-2026 at 12:46 UTC affecting Space Scheduling - NA. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. resolved Jul 13, 2026, 03:21 PM UTC

   Dear MRI Client, Normal service has now been restored for Space Scheduling. The issue was fully resolved on 13-July-2026 at 15:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Jul 13, 2026, 11:32 AM UTC· resolved Jul 13, 2026, 02:40 PM UTC

1. investigating Jul 13, 2026, 11:32 AM UTC

   Dear MRI Client, We are aware of a potential issue which started on 13-July-2026 at 11:15 UTC affecting Prolease Central (EMEA). Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. identified Jul 13, 2026, 01:26 PM UTC

   Dear MRI Client, We have identified the source of the issue affecting Prolease Central (EMEA). Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

3. resolved Jul 13, 2026, 02:40 PM UTC

   Dear MRI Client, Normal service has now been restored for Prolease Central (EMEA). The issue was fully resolved on 13-July-2026 at 14:30 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Jul 13, 2026, 11:27 AM UTC· resolved Jul 13, 2026, 02:41 PM UTC

1. investigating Jul 13, 2026, 11:27 AM UTC

   Dear MRI Client, We are aware of a potential issue which started on 13-July-2026 at 11:15 UTC affecting Agency Central. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. identified Jul 13, 2026, 01:25 PM UTC

   Dear MRI Client, We have identified the source of the issue affecting Agency Central. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

3. resolved Jul 13, 2026, 02:41 PM UTC

   Dear MRI Client, Normal service has now been restored for Agency Central. The issue was fully resolved on 13-July-2026 at 14:30 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Jul 08, 2026, 08:27 PM UTC· resolved Jul 09, 2026, 04:14 PM UTC

1. investigating Jul 08, 2026, 08:27 PM UTC

   Dear MRI Client, We are aware of a potential issue which started on 8 July 2026 at 20:13 UTC affecting Property Management X. Clients hosted on PMX7 Core2 (Despina) may experience intermittent delays in report generation and delivery. Core application functionality remains available. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. monitoring Jul 09, 2026, 07:22 AM UTC

   Dear MRI Client, We have identified the source of the issue affecting Property Management X. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

3. resolved Jul 09, 2026, 04:14 PM UTC

   Dear MRI Client, Normal service has now been restored for Property Management X. The issue was fully resolved on 9 July 2026 at 15:44 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Jul 06, 2026, 01:54 PM UTC· resolved Jul 07, 2026, 01:11 AM UTC

1. investigating Jul 06, 2026, 01:54 PM UTC

   Dear MRI Client, We are aware of a potential issue which started on 06-Jul-2026 at 13:05 UTC affecting Property Central. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. identified Jul 06, 2026, 04:16 PM UTC

   Dear MRI Client, We continue to investigate the issue affecting Property Central. We have identified that the impact is related to a major network outage affecting one of our vendors. We are working closely with the vendor as they actively restore services and will continue to monitor the situation. Further updates will be posted as more information becomes available. We appreciate your patience and regret any inconvenience this may cause. Regards, MRI Software

3. identified Jul 06, 2026, 05:39 PM UTC

   Dear MRI Client, The vendor has identified the source of the issue affecting Property Central. The vendor's repair team is actively working on restoring the service. We will continue to post updates on the progress of restoration activities until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

4. identified Jul 06, 2026, 08:12 PM UTC

   Dear MRI Client, We continue to work closely with our vendor, who is actively carrying out high-priority restoration work to resolve the major network outage. The estimated restoration time is approximately 00:30 UTC, 07 July 2026. Further updates will be posted upon service restoration. We appreciate your patience and regret any inconvenience this may have caused. Regards, MRI Software

5. resolved Jul 07, 2026, 01:11 AM UTC

   Dear MRI Client, Normal service has now been restored for Property Central. The issue was fully resolved on 07 July 2026 at 00:30 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Jul 06, 2026, 01:46 PM UTC· resolved Jul 06, 2026, 01:53 PM UTC

1. investigating Jul 06, 2026, 01:46 PM UTC

   Dear MRI Client, We are aware of a potential issue which started on 06-Jul-2026 at 13:05 UTC affecting Prolease Central - EMEA. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. resolved Jul 06, 2026, 01:53 PM UTC

   Dear MRI Client, Normal service has now been restored for Prolease Central - EMEA. The issue was fully resolved on 06-Ju-206 at 01:05 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Started Jul 02, 2026, 07:03 PM UTC· resolved Jul 02, 2026, 09:38 PM UTC

1. investigating Jul 02, 2026, 07:03 PM UTC

   Dear MRI Client, We are aware of a potential issue which started on 02 July 2026 at 16:30 UTC affecting Property Management X Web Reports. Clients may experience delays in Web Report processing, with reports currently taking approximately one hour to complete. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. monitoring Jul 02, 2026, 08:43 PM UTC

   Dear MRI Client, A fix was applied on 02 July 2026 at 18:00 UTC to address the issue impacting Property Management X Web Reports, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

3. resolved Jul 02, 2026, 09:38 PM UTC

   Dear MRI Client, Normal service has now been restored for Property Management X Web Reports. The issue was fully resolved on 02 July 2026 at 21:30 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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