MRI Software incident
PMX Plug and Pay - Reported Incident - Resolved
MRI Software experienced a minor incident on February 2, 2026 affecting PMX Plug and Pay, lasting 4h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 02, 2026, 10:43 PM UTC
Dear MRI Client, We are aware of a potential issue which started on 02-Feb-2026 at 20:00 UTC affecting PMX Plug and Pay. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software
- investigating Feb 03, 2026, 02:32 AM UTC
Dear MRI Client, We are continuing to investigate intermittent errors. Regards, MRI Software
- resolved Feb 03, 2026, 03:34 AM UTC
Dear MRI Client, Normal service has now been restored for PMX Plug and Pay. The issue was fully resolved on 03-Feb-2026 at 03:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software