MRI Software incident
Property Management X - Reported Incident - Investigation Underway
MRI Software experienced a minor incident on July 8, 2026 affecting PMX X.7 Americas - Despina, lasting 19h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 08:27 PM UTC
Dear MRI Client, We are aware of a potential issue which started on 8 July 2026 at 20:13 UTC affecting Property Management X. Clients hosted on PMX7 Core2 (Despina) may experience intermittent delays in report generation and delivery. Core application functionality remains available. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software
- monitoring Jul 09, 2026, 07:22 AM UTC
Dear MRI Client, We have identified the source of the issue affecting Property Management X. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software
- resolved Jul 09, 2026, 04:14 PM UTC
Dear MRI Client, Normal service has now been restored for Property Management X. The issue was fully resolved on 9 July 2026 at 15:44 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software