MRI Software incident
Contract Intelligence- NA - Unavailability - Resolved
MRI Software experienced a critical incident on July 2, 2026 affecting Contract Intelligence - North America, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2026, 02:47 PM UTC
Dear MRI Client, We have received reports of an issue with Contract Intelligence- NA as of 02 July 2026 at 2:30 PM UTC, and our teams are actively investigating. We apologise for any inconvenience caused. Further updates will be posted here as they become available. Regards, MRI Software
- identified Jul 02, 2026, 03:21 PM UTC
Dear MRI Client, We have identified the source of the issue affecting Contract Intelligence- NA. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software
- resolved Jul 02, 2026, 05:09 PM UTC
Dear MRI Client, Normal service has now been restored for Contract Intelligence- NA. The issue was fully resolved on 02 July 2026 at 5:05 PM UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software