MRI Software experienced a minor incident on February 27, 2026 affecting PMX X.5 Americas - Saturn and PMX X.7 Americas - Triton and 1 more component, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2026, 05:55 PM UTC
Dear MRI Client, We are aware of a potential issue which started on 27-Feb-2026 at 16:15 UTC affecting PMX - NA. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software
- resolved Feb 27, 2026, 07:56 PM UTC
Dear MRI Client, Normal service has now been restored for PMX - NA. The issue was fully resolved on 27-Feb-2026 at 19:57 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software