MRI Software experienced a critical incident on May 2, 2026 affecting HAB, lasting 2d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 02, 2026, 04:43 PM UTC
Dear MRI Client, We are aware of a potential issue which started on 01-May-2026 at 21:00 UTC affecting HAB. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software
- investigating May 02, 2026, 08:48 PM UTC
Dear MRI Client, Our technical team is still working on the issue. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software
- investigating May 03, 2026, 12:01 AM UTC
Dear MRI Client, Our technical team is still working on the issue. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software
- monitoring May 03, 2026, 02:50 PM UTC
Dear MRI Client, A fix was applied on 03-May-2026 at 12:00 UTC to address the issue impacting HAB, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software
- resolved May 05, 2026, 01:37 AM UTC
Dear MRI Client, Normal service has now been restored for HAB. The issue was fully resolved on 05-May-2026 at 01:30 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software