MRI Software Outage History

MRI Software is up right now

Pingoru has recorded 46 incidents for MRI Software: 46 in the last 12 months and 12 in the last 90 days.

Source: status.mrisoftware.com

46incidents recorded
46last 12 months
12last 90 days
27 hourstypical duration
Incidents per month
0510AprMayJunJulAugSepOct5
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct45%
Pingoru began tracking MRI Software in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026388 of 720 (12%)
May 2026564 of 744 (9%)
June 20264141 of 720 (20%)
July 20261046 of 744 (6%)
August 2026396 of 744 (13%)
September 20264359 of 720 (50%)
October 20265264 of 583 (45%)

Incidents, newest first

Critical May 13, 2026 CTM - Reported Incident - Investigation Underway 1h 43m CTM

Started May 13, 2026, 04:18 PM UTC· resolved May 13, 2026, 06:01 PM UTC

  1. investigating May 13, 2026, 04:18 PM UTC

    Dear MRI Client, We are aware of a potential issue which started on 05/13/2026 at 15:13 UTC affecting all users of CTM eContracts and CTM One, resulting in an inability to access CTM platforms. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. monitoring May 13, 2026, 04:53 PM UTC

    Dear MRI Client, A fix was applied on 5/13/2026 at 16:38 UTC to address the issue impacting CTM eContracts and CTM One, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

  3. resolved May 13, 2026, 06:01 PM UTC

    Dear MRI Client, Normal service has now been restored for CTM eContracts and CTM One. The issue was fully resolved on 05/13/2026 at 16:38 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Critical May 2, 2026 HAB - Reported Incident - Resolved 2d 8h HAB

Started May 02, 2026, 04:43 PM UTC· resolved May 05, 2026, 01:37 AM UTC

  1. investigating May 02, 2026, 04:43 PM UTC

    Dear MRI Client, We are aware of a potential issue which started on 01-May-2026 at 21:00 UTC affecting HAB. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. investigating May 02, 2026, 08:48 PM UTC

    Dear MRI Client, Our technical team is still working on the issue. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  3. investigating May 03, 2026, 12:01 AM UTC

    Dear MRI Client, Our technical team is still working on the issue. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  4. monitoring May 03, 2026, 02:50 PM UTC

    Dear MRI Client, A fix was applied on 03-May-2026 at 12:00 UTC to address the issue impacting HAB, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

  5. resolved May 05, 2026, 01:37 AM UTC

    Dear MRI Client, Normal service has now been restored for HAB. The issue was fully resolved on 05-May-2026 at 01:30 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Minor April 23, 2026 Contract Assistance - EMEA - Reported Incident - Investigation Underway 1d 23h Contract Intelligence - EMEA

Started Apr 23, 2026, 09:21 PM UTC· resolved Apr 25, 2026, 08:28 PM UTC

  1. investigating Apr 23, 2026, 09:21 PM UTC

    Dear MRI Client, We are aware of a potential issue which started on 23-Apr-2026 at 16:30 UTC affecting Contract Assistance. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. investigating Apr 24, 2026, 01:32 AM UTC

    Dear MRI Client, We are currently investigating the source of the issue affecting Contract Assistance. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  3. identified Apr 24, 2026, 09:32 AM UTC

    Dear MRI Client, We have identified the source of the issue affecting Contract Assistance. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  4. identified Apr 24, 2026, 02:44 PM UTC

    Dear MRI Client, Our technical team is still working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  5. identified Apr 25, 2026, 01:15 AM UTC

    Dear MRI Client, We are currently addressing the issue impacting Contract Assistance. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  6. identified Apr 25, 2026, 08:17 AM UTC

    Dear MRI Client, The technical team is actively addressing the problem to implement a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  7. resolved Apr 25, 2026, 08:28 PM UTC

    Dear MRI Client, Normal service has now been restored for Contract Assistance. The issue was fully resolved on 25-Apr-2026 at 20:15 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Minor April 17, 2026 Contract Assistance - NA - Reported Incident - Investigation Underway 23h 42m Contract Intelligence - North America

Started Apr 17, 2026, 08:27 AM UTC· resolved Apr 18, 2026, 08:09 AM UTC

  1. investigating Apr 17, 2026, 08:27 AM UTC

    Dear MRI Client, We are aware of a potential issue which started on 16-Apr-2026 at 15:30 UTC affecting Contract Assistance. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. identified Apr 17, 2026, 02:49 PM UTC

    Dear MRI Client, We have identified the source of the issue affecting Contract Assistance. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  3. identified Apr 18, 2026, 06:14 AM UTC

    Dear MRI Client, We are currently addressing the issue impacting Contract Assistance. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  4. resolved Apr 18, 2026, 08:09 AM UTC

    Dear MRI Client, Normal service has now been restored for Contract Assistance. The issue was fully resolved on 18-Apr-2026 at 08:07 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Major April 14, 2026 Property Management X - Reported Incident - Monitoring 17h 2m PMX X.5 Americas - Jupiter, PMX X.5 Americas - Saturn, PMX X.7 Americas - Despina, PMX X.7 Americas - Triton and 1 more

Started Apr 14, 2026, 01:54 PM UTC· resolved Apr 15, 2026, 06:56 AM UTC

  1. investigating Apr 14, 2026, 01:54 PM UTC

    Dear MRI Client, We are aware of a potential issue which started on 14 April 2026 at 13:30 UTC affecting Property Management X. This issue is impacting Citrix users only. Users may experience issues signing into Citrix or may see no applications available within the Citrix Storefront after logging in. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. identified Apr 14, 2026, 03:07 PM UTC

    Dear MRI Client, We have identified the source of the issue affecting Property Management X. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  3. identified Apr 14, 2026, 08:47 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 14, 2026, 09:37 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Apr 15, 2026, 12:16 AM UTC

    Dear MRI Client, A fix was applied on 14 April 2026 at 23:45 UTC to address the issue impacting Property Management X, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

  6. resolved Apr 15, 2026, 06:56 AM UTC

    Dear MRI Client, Normal service has now been restored for Property Management X. The issue was fully resolved on 14 April 2026 at 23:45 UTC and no further issues were observed during the monitoring period. We will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Read the full incident report →

Minor February 27, 2026 PMX - NA - Reported Incident - Resolved 2h 1m PMX X.5 Americas - Saturn, PMX X.7 Americas - Triton, PMX X.7 PAH Americas - Orion

Started Feb 27, 2026, 05:55 PM UTC· resolved Feb 27, 2026, 07:56 PM UTC

  1. investigating Feb 27, 2026, 05:55 PM UTC

    Dear MRI Client, We are aware of a potential issue which started on 27-Feb-2026 at 16:15 UTC affecting PMX - NA. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. resolved Feb 27, 2026, 07:56 PM UTC

    Dear MRI Client, Normal service has now been restored for PMX - NA. The issue was fully resolved on 27-Feb-2026 at 19:57 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Minor February 22, 2026 PMX X.7 Americas - Triton - NA - Reported Incident - Resolved 19h 47m PMX X.7 Americas - Triton

Started Feb 22, 2026, 11:08 AM UTC· resolved Feb 23, 2026, 06:55 AM UTC

  1. investigating Feb 22, 2026, 11:08 AM UTC

    Dear MRI Client, We are aware of a potential issue which started on 22-Feb-2026 at 09:45 UTC affecting PMX X.7 Americas - Triton. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. identified Feb 22, 2026, 02:43 PM UTC

    Dear MRI Client, We have identified the source of the issue affecting PMX X.7 Americas - Triton. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  3. resolved Feb 23, 2026, 06:55 AM UTC

    Dear MRI Client, Normal service has now been restored for PMX X.7 Americas - Triton. The issue was fully resolved on 23-Feb-2026 at 05:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Critical February 16, 2026 Agora Gateway - APAC, EMEA and NA - Reported Incident - Resolved 3h 54m Agora Gateway - APAC, Agora Gateway - EMEA, Agora Gateway - North America

Started Feb 16, 2026, 08:31 PM UTC· resolved Feb 17, 2026, 12:26 AM UTC

  1. investigating Feb 16, 2026, 08:31 PM UTC

    Dear MRI Client, We are aware of a potential issue which started on 16-Feb-2026 at 19:35 UTC affecting Agora Gateway. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. identified Feb 16, 2026, 11:23 PM UTC

    Dear MRI Client, We have identified the source of the issue affecting Agora Gateway. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  3. resolved Feb 17, 2026, 12:26 AM UTC

    Dear MRI Client, Normal service has now been restored for Agora Gateway. The issue was fully resolved on 17-Feb-2026 at 00:26 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Minor February 2, 2026 PMX Plug and Pay - Reported Incident - Resolved 4h 51m PMX Plug and Pay

Started Feb 02, 2026, 10:43 PM UTC· resolved Feb 03, 2026, 03:34 AM UTC

  1. investigating Feb 02, 2026, 10:43 PM UTC

    Dear MRI Client, We are aware of a potential issue which started on 02-Feb-2026 at 20:00 UTC affecting PMX Plug and Pay. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. investigating Feb 03, 2026, 02:32 AM UTC

    Dear MRI Client, We are continuing to investigate intermittent errors. Regards, MRI Software

  3. resolved Feb 03, 2026, 03:34 AM UTC

    Dear MRI Client, Normal service has now been restored for PMX Plug and Pay. The issue was fully resolved on 03-Feb-2026 at 03:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Notice January 30, 2026 NOC Test - Notification – NOC Test Component 1

Started Jan 30, 2026, 07:25 PM UTC· resolved Jan 30, 2026, 07:25 PM UTC

  1. resolved Jan 30, 2026, 07:25 PM UTC

    Dear MRI Client, NOC Test If you have any questions or concerns, please do not hesitate to contact MRI Client Support through the myMRI Client Portal or by calling one of the support numbers listed on our Contact page. Kind Regards, MRI Software

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Notice January 24, 2026 TEST INFO - New Version Available – NOC Test Component 1

Started Jan 24, 2026, 05:21 AM UTC· resolved Jan 24, 2026, 05:21 AM UTC

  1. resolved Jan 24, 2026, 05:21 AM UTC

    Dear MRI Client, We’re pleased to inform you that the PRODUCT_NAME release VERSION is now available. Your organisation’s Designated Support Contact (DSC) can download the full release notes by logging into the myMRI Client Portal. If you have any questions or concerns, please contact MRI Client Support via the myMRI Client Portal, or by calling one of the support numbers listed on our Contact page. Regards, MRI Software

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Major January 23, 2026 NOC Test - Reported Incident - Resolved 31m NOC Test Component 1

Started Jan 23, 2026, 04:23 AM UTC· resolved Jan 23, 2026, 04:55 AM UTC

  1. investigating Jan 23, 2026, 04:23 AM UTC

    Dear MRI Client, We are aware of a potential issue which started on 23-Jan at 09:50 UTC affecting NOC Test. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. identified Jan 23, 2026, 04:29 AM UTC

    Dear MRI Client, We have identified the source of the issue affecting NOC Test. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  3. monitoring Jan 23, 2026, 04:37 AM UTC

    Dear MRI Client, A fix was applied on 23-Jan at 5:30 UTC to address the issue impacting NOC Test, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

  4. resolved Jan 23, 2026, 04:55 AM UTC

    Dear MRI Client, Normal service has now been restored for NOC Test. The issue was fully resolved on 23-Jan at 5:45( )UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Critical January 21, 2026 Market Connect - Unavailability - Resolved 3h 14m Market Connect

Started Jan 21, 2026, 06:36 PM UTC· resolved Jan 21, 2026, 09:51 PM UTC

  1. investigating Jan 21, 2026, 06:36 PM UTC

    Dear MRI Client, We have received reports of an issue with Market Connect as of 21-Jan-2026 at 16:05 UTC, and our teams are actively investigating. We apologise for any inconvenience caused. Further updates will be posted here as they become available. Regards, MRI Software

  2. resolved Jan 21, 2026, 09:51 PM UTC

    Dear MRI Client, Normal service has now been restored for Market Connect. The issue was fully resolved on 21-Jan-2026 at 9:15 PMand we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Minor January 21, 2026 Qube PM - Reported Incident - Investigation Underway 2h 8m Qube PM

Started Jan 21, 2026, 10:27 AM UTC· resolved Jan 21, 2026, 12:36 PM UTC

  1. investigating Jan 21, 2026, 10:27 AM UTC

    Dear MRI Client, We are aware of a potential issue which started on 21-Jan-2026 at 08:30 UTC affecting Qube PM. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. investigating Jan 21, 2026, 12:00 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 21, 2026, 12:36 PM UTC

    Dear MRI Client, Normal service has now been restored for Qube PM. The issue was fully resolved on 21-Jan-2026 at 10:30 UTCand we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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Critical January 19, 2026 Qube PM - Unavailability - Investigating 41m Qube PM

Started Jan 19, 2026, 04:35 PM UTC· resolved Jan 19, 2026, 05:16 PM UTC

  1. investigating Jan 19, 2026, 04:35 PM UTC

    Dear MRI Client, We have received reports of an issue with Qube PM as of 19-01-2026 at 15:50 UTC, and our teams are actively investigating. We apologise for any inconvenience caused. Further updates will be posted here as they become available. Regards, MRI Software

  2. investigating Jan 19, 2026, 04:47 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 19, 2026, 05:16 PM UTC

    Dear MRI Client, The remediation actions were completed on 19-01-2026 at 16:55 UTC, and the issue with Qube PM is now resolved. We appreciate your patience while we addressed this incident. Regards, MRI Software

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Notice January 15, 2026 Important Update: MRI Software Statuspage Migration Complete – Atlassian Statuspage

Started Jan 15, 2026, 11:53 AM UTC· resolved Jan 15, 2026, 11:53 AM UTC

  1. resolved Jan 15, 2026, 11:53 AM UTC

    Dear MRI Client, You are receiving this email because you are currently subscribed to our StatusCast portal for receiving notifications regarding service interruptions, planned maintenance, and incidents. At MRI Software, we are dedicated to improving our transparency and communication regarding the operational status of our products. To achieve greater efficiency, scalability, and integration with our existing systems, we have migrated our current status monitoring platform from StatusCast to Atlassian Statuspage. What has Changed? &#8226 Platform: We have moved from StatusCast to Atlassian Statuspage. &#8226 Experience: You will see a refreshed design and experience when viewing the status page. &#8226 URL: The dedicated URL for checking our operational status remains the same: https://status.mrisoftware.com Actions Required: 1. Please disregard an incorrect email You may have received an email in the last 12 hours with the subject line: “[MRI Software status] Subscription removed” This message was unintentionally triggered during the migration process and can safely be ignored. 2. Review your subscription preferences Your previous StatusCast subscriptions have been migrated to Statuspage. To review or update your subscription preferences: 1. Visit https://status.mrisoftware.com 2. Select “Subscribe to Updates” in the top right corner 3. Enter your email address 4. Use the one-time passcode (OTP) sent to your inbox to access your preferences. Thank you, MRI Software

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