Property Management X - Reported Incident - Monitoring

Update timeline

1. investigating Apr 14, 2026, 01:54 PM UTC

   Dear MRI Client, We are aware of a potential issue which started on 14 April 2026 at 13:30 UTC affecting Property Management X. This issue is impacting Citrix users only. Users may experience issues signing into Citrix or may see no applications available within the Citrix Storefront after logging in. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. identified Apr 14, 2026, 03:07 PM UTC

   Dear MRI Client, We have identified the source of the issue affecting Property Management X. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

3. identified Apr 14, 2026, 08:47 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Apr 14, 2026, 09:37 PM UTC

   We are continuing to work on a fix for this issue.

5. monitoring Apr 15, 2026, 12:16 AM UTC

   Dear MRI Client, A fix was applied on 14 April 2026 at 23:45 UTC to address the issue impacting Property Management X, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

6. resolved Apr 15, 2026, 06:56 AM UTC

   Dear MRI Client, Normal service has now been restored for Property Management X. The issue was fully resolved on 14 April 2026 at 23:45 UTC and no further issues were observed during the monitoring period. We will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software