MRI Software incident

London DC (EUL) - Reported Incident - Investigation Underway

Critical Ongoing View vendor source →

MRI Software is currently experiencing a critical incident affecting Planet Mobile and Prolease Enterprise - EMEA and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 23, 2026, 09:39 PM UTC
Resolved
Ongoing
Duration
● 2h 23m
Detected by Pingoru
Jun 23, 2026, 09:39 PM UTC

Affected components

Planet MobileProlease Enterprise - EMEAPlanetHorizonQube PMSales and Lettings

Update timeline

  1. investigating Jun 23, 2026, 09:39 PM UTC

    Dear MRI Client, We are aware of a potential issue which started on 23-Jun-2026 at 08:00 UTC affecting London DC. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. investigating Jun 23, 2026, 10:06 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 23, 2026, 11:27 PM UTC

    Dear MRI Client, We have identified the source of the issue affecting London DC. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software