MRI Software incident

London DC (EUL) - Reported Incident - Resolved

Critical Resolved View vendor source →

MRI Software experienced a critical incident on June 23, 2026 affecting Planet Mobile and Prolease Enterprise - EMEA and 1 more component, lasting 9h 18m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2026, 09:39 PM UTC
Resolved
Jun 24, 2026, 06:57 AM UTC
Duration
9h 18m
Detected by Pingoru
Jun 23, 2026, 09:39 PM UTC

Affected components

Planet MobileProlease Enterprise - EMEAPlanetHorizonQube PMSales and Lettings

Update timeline

  1. investigating Jun 23, 2026, 09:39 PM UTC

    Dear MRI Client, We are aware of a potential issue which started on 23-Jun-2026 at 08:00 UTC affecting London DC. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. investigating Jun 23, 2026, 10:06 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 23, 2026, 11:27 PM UTC

    Dear MRI Client, We have identified the source of the issue affecting London DC. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  4. identified Jun 24, 2026, 01:01 AM UTC

    Dear MRI Client, We have identified a datacentre/vendor-related issue affecting the London DCenvironment. Our technical team is actively working with the data centre on a fix. We will continue to provide updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  5. identified Jun 24, 2026, 02:29 AM UTC

    Dear MRI Client, We have identified a datacenter/vendor-related issue affecting the London DC environment. Our technical team is actively working with the data center on a fix. We will continue to provide updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  6. monitoring Jun 24, 2026, 03:50 AM UTC

    Dear MRI Client, A fix was applied on 24-Jun-2026 at 03:30 UTC to address the issue impacting London DC, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

  7. resolved Jun 24, 2026, 06:57 AM UTC

    Dear MRI Client, Normal service has now been restored for London DC. The issue was fully resolved on 24-Jun-2026 at 05:27 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software