MRI Software incident

CTM - Reported Incident - Investigation Underway

Critical Resolved View vendor source →

MRI Software experienced a critical incident on May 13, 2026 affecting CTM, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 04:18 PM UTC
Resolved
May 13, 2026, 06:01 PM UTC
Duration
1h 43m
Detected by Pingoru
May 13, 2026, 04:18 PM UTC

Affected components

CTM

Update timeline

  1. investigating May 13, 2026, 04:18 PM UTC

    Dear MRI Client, We are aware of a potential issue which started on 05/13/2026 at 15:13 UTC affecting all users of CTM eContracts and CTM One, resulting in an inability to access CTM platforms. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. monitoring May 13, 2026, 04:53 PM UTC

    Dear MRI Client, A fix was applied on 5/13/2026 at 16:38 UTC to address the issue impacting CTM eContracts and CTM One, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

  3. resolved May 13, 2026, 06:01 PM UTC

    Dear MRI Client, Normal service has now been restored for CTM eContracts and CTM One. The issue was fully resolved on 05/13/2026 at 16:38 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software