MRI Software incident

Contract Assistance - EMEA - Reported Incident - Investigation Underway

Minor Resolved View vendor source →
Started
Apr 23, 2026, 09:21 PM UTC
Resolved
Apr 25, 2026, 08:28 PM UTC
Duration
1d 23h
Detected by Pingoru
Apr 23, 2026, 09:21 PM UTC

Affected components

Contract Intelligence - EMEA

Update timeline

  1. investigating Apr 23, 2026, 09:21 PM UTC

    Dear MRI Client, We are aware of a potential issue which started on 23-Apr-2026 at 16:30 UTC affecting Contract Assistance. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. investigating Apr 24, 2026, 01:32 AM UTC

    Dear MRI Client, We are currently investigating the source of the issue affecting Contract Assistance. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  3. identified Apr 24, 2026, 09:32 AM UTC

    Dear MRI Client, We have identified the source of the issue affecting Contract Assistance. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  4. identified Apr 24, 2026, 02:44 PM UTC

    Dear MRI Client, Our technical team is still working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  5. identified Apr 25, 2026, 01:15 AM UTC

    Dear MRI Client, We are currently addressing the issue impacting Contract Assistance. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  6. identified Apr 25, 2026, 08:17 AM UTC

    Dear MRI Client, The technical team is actively addressing the problem to implement a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  7. resolved Apr 25, 2026, 08:28 PM UTC

    Dear MRI Client, Normal service has now been restored for Contract Assistance. The issue was fully resolved on 25-Apr-2026 at 20:15 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

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