Is MRI Software down?

Dear MRI Client, We experienced a technical issue with ID Verification notifications yesterday 27 October 2026 starting in the morning and the issue was fully resolved on 27 October 2026 at 6:00 PM EDT affecting Engage Protect - ID Verification. If you have prospects in the application process via PMS we encourage you to have the applicant return to that process - the ID verification will resend a notification and the applicant can complete the process. If the ID request was created directly in Engage Protect ID Verification via the Online Verification page, you can use the "Resend" function to send an SMS/Email that will work. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We have received reports of an issue beginning on 17 September 2026 at 16:51 UTC that may impact Report Gateway Processing. Some users may experience delays with report delivery. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

Dear MRI Client, A fix was applied on 16 October 2026 at 14:12 UTC to address the issue impacting Report Gateway Processing, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

Dear MRI Client, Normal service has now been restored for Report Gateway Processing. The issue was fully resolved on 20 October 2026 at 17:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We are aware of a potential issue which started on 07-Oct-2026 at 13:54 UTC affecting TPN Group. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

Dear MRI Client, Normal service has now been restored for 07-Oct-2026. The issue was fully resolved on 07-Oct-2026 at 15:20 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We are aware of a potential issue which started on 04 October 2026 at 12:00 UTC affecting PMX Reporting. Some clients may experience delays when running reports in Web Communications Center. In certain cases, reports may fail to return results. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

Dear MRI Client, Normal service has now been restored for PMX Reporting. The issue was fully resolved on 06 October 2026 at 08:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We are aware of a potential issue which started on 02 October 2026 at 13:22 UTC affecting Engage Pay. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

Dear MRI Client, We understand the current Engage Pay disruption may be affecting your operations. Our teams have traced the issue to the service from a third-party providers and are working closely with them to restore full service as quickly as possible. We will share updates as we make progress. Thank you for your patience. Regards, MRI Software

Dear MRI Client, A fix was applied by the third-party provider on02 October 2026 at 19:30 UTC to address the issue impacting Engage Pay, and we are currently monitoring the performance and stability of the product. We will share updates as we receive them. Regards, MRI Software

Dear MRI Client, Normal service has now been restored for Engage Pay. The issue was fully resolved on 02 October 2026 at 20:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software