MRI Software incident
Education - Statutory Returns - Status Update
MRI Software experienced a critical incident on June 4, 2026 affecting Education – Statutory Returns, lasting 5d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 04, 2026, 12:44 PM UTC
Dear MRI Client, We are aware of a potential issue which started on 04-Jun-2026 at 12:30 UTC affecting Education – Statutory Returns. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software
- identified Jun 04, 2026, 02:29 PM UTC
Dear MRI Client, We have identified the source of the issue affecting Education - Statutory Returns. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software
- identified Jun 04, 2026, 02:56 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 05, 2026, 03:22 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 05, 2026, 04:07 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 06, 2026, 12:18 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 07, 2026, 04:55 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 09, 2026, 05:59 PM UTC
Dear MRI Client, Normal service has now been restored for Education – Statutory Returns. The issue was fully resolved on 09-Jun-2026 at 17:35 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software