MRI Software incident

Prolease Central (EMEA) - Reported Incident - Resolved

Critical Resolved View vendor source →

MRI Software experienced a critical incident on July 13, 2026 affecting Prolease Central - EMEA, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 11:32 AM UTC
Resolved
Jul 13, 2026, 02:40 PM UTC
Duration
3h 8m
Detected by Pingoru
Jul 13, 2026, 11:32 AM UTC

Affected components

Prolease Central - EMEA

Update timeline

  1. investigating Jul 13, 2026, 11:32 AM UTC

    Dear MRI Client, We are aware of a potential issue which started on 13-July-2026 at 11:15 UTC affecting Prolease Central (EMEA). Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. identified Jul 13, 2026, 01:26 PM UTC

    Dear MRI Client, We have identified the source of the issue affecting Prolease Central (EMEA). Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  3. resolved Jul 13, 2026, 02:40 PM UTC

    Dear MRI Client, Normal service has now been restored for Prolease Central (EMEA). The issue was fully resolved on 13-July-2026 at 14:30 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software