MRI Software incident

Property Management X - Reported Incident - Source Identified

Major Resolved View vendor source →

MRI Software experienced a major incident on June 26, 2026 affecting PHA Pro On Premise and MRI Agora Studio for PMX and 1 more component, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2026, 01:35 PM UTC
Resolved
Jun 26, 2026, 02:41 PM UTC
Duration
1h 6m
Detected by Pingoru
Jun 26, 2026, 01:35 PM UTC

Affected components

PHA Pro On PremiseMRI Agora Studio for PMXPHA ProPMX Plug and PayPMX Screening SelectPMX X.5 - Self HostedPMX X.5 Americas - JupiterPMX X.5 Americas - PlutoPMX X.5 Americas - SaturnPMX X.5 Americas - Venus

Update timeline

  1. identified Jun 26, 2026, 01:35 PM UTC

    Dear MRI Client, We have identified the source of the issue affecting Property Management X. This issue is impacting NA PMX for MRI Windows and PHA Pro users only. Users may experience issues through the Citrix FASWeb portal when attempting to log in. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  2. monitoring Jun 26, 2026, 01:52 PM UTC

    Dear MRI Client, A fix was applied on 26 June 2026 at 13:39 UTC to address the issue impacting Property Management X, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

  3. resolved Jun 26, 2026, 02:41 PM UTC

    Dear MRI Client, Normal service has now been restored for Property Management X. The issue was fully resolved on 26 June 2026 at 13:40 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software