MRI Software incident

Property Management X - NA - Despina - Reported Incident - Monitoring

Minor Resolved View vendor source →

MRI Software experienced a minor incident on July 2, 2026 affecting PMX X.7 Americas - Despina, lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 07:03 PM UTC
Resolved
Jul 02, 2026, 09:38 PM UTC
Duration
2h 34m
Detected by Pingoru
Jul 02, 2026, 07:03 PM UTC

Affected components

PMX X.7 Americas - Despina

Update timeline

  1. investigating Jul 02, 2026, 07:03 PM UTC

    Dear MRI Client, We are aware of a potential issue which started on 02 July 2026 at 16:30 UTC affecting Property Management X Web Reports. Clients may experience delays in Web Report processing, with reports currently taking approximately one hour to complete. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. monitoring Jul 02, 2026, 08:43 PM UTC

    Dear MRI Client, A fix was applied on 02 July 2026 at 18:00 UTC to address the issue impacting Property Management X Web Reports, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

  3. resolved Jul 02, 2026, 09:38 PM UTC

    Dear MRI Client, Normal service has now been restored for Property Management X Web Reports. The issue was fully resolved on 02 July 2026 at 21:30 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software