Agora Gateway - APAC, EMEA and NA - Reported Incident - Resolved

Update timeline

1. investigating Feb 16, 2026, 08:31 PM UTC

   Dear MRI Client, We are aware of a potential issue which started on 16-Feb-2026 at 19:35 UTC affecting Agora Gateway. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. identified Feb 16, 2026, 11:23 PM UTC

   Dear MRI Client, We have identified the source of the issue affecting Agora Gateway. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

3. resolved Feb 17, 2026, 12:26 AM UTC

   Dear MRI Client, Normal service has now been restored for Agora Gateway. The issue was fully resolved on 17-Feb-2026 at 00:26 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software