Motive Outage History

Motive had 25 outages in the last 2 years totaling 702h 23m of downtime — averaging 1 incident per month.

There were 25 Motive outages since July 1, 2025 totaling 702h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.gomotive.com

Minor June 16, 2026

Fleet Location Events Delay

Detected by Pingoru: Jun 16, 2026, 03:50 PM UTC
Resolved: Jun 17, 2026, 11:53 AM UTC
Duration: 20h 3m

Affected: Fleet DashboardWeb Dashboard ReportsFleet AppAPI

Timeline · 3 updates

investigating Jun 16, 2026, 03:50 PM UTC

Dear Motive customers, Some fleets may experience a delay in the Vehicle location history and trips displayed in the Fleet Dashboard and Reports. We are actively investigating the issue and working on mitigating the delays. We apologize for the inconvenience and will provide updates as things progress. Sincerely, Your Motive Team
monitoring Jun 16, 2026, 05:25 PM UTC

Dear Motive customers, We have identified and mitigated the root cause of the intermittent issues affecting location events in the Fleet Dashboard for a small percentage of users. Services are currently recovering and we expect full reliability to be restored within the next 6 hours. We apologize for the inconvenience and greatly appreciate your patience while we work to resolve this completely. Sincerely, Your Motive Team
resolved Jun 17, 2026, 11:53 AM UTC

Dear Motive Customers, The disruption affecting vehicle location processing was resolved around 2:15 PM PT. System performance has fully recovered and vehicle location processing is now functioning as intended. We sincerely apologize for any inconvenience this interruption may have caused. Thank you for your patience and understanding as we worked to identify and resolve the issue. Sincerely, Your Motive Team

Read the full incident report →

Minor May 15, 2026

Service Disruption in Email Delivery

Detected by Pingoru: May 15, 2026, 02:52 PM UTC
Resolved: May 15, 2026, 06:19 PM UTC
Duration: 3h 27m

Affected: Email Delivery

Timeline · 2 updates

identified May 15, 2026, 02:52 PM UTC

Dear Motive Customers, We’re currently experiencing a delay in our email processing. We have found the root cause and are actively working on a resolution. We apologize for any disruptions this has caused, and thank you for patience as we work to resolve this. Your Motive Team
resolved May 15, 2026, 06:19 PM UTC

Dear Motive Customers, The disruption affecting our email processing systems was resolved around 11:10 AM PST. Email processing is now functioning as intended. We sincerely apologize for any inconvenience this interruption may have caused. Thank you for your patience and understanding as we worked to identify and address the root cause of the issue. Sincerely, Your Motive Team

Read the full incident report →

Minor May 8, 2026

Motive Card Service Degradation

Detected by Pingoru: May 08, 2026, 03:16 AM UTC
Resolved: May 10, 2026, 04:28 PM UTC
Duration: 2d 13h

Affected: Motive Card

Timeline · 2 updates

identified May 08, 2026, 03:16 AM UTC

Dear Motive Customers, Some of our customers are currently experiencing issues with Motive Card transactions, resulting in elevated declines. This is due to a degradation with a third-party service. We are actively working with our partner to resolve this as quickly as possible and apologize for any inconvenience. If your transaction is declined, please wait a moment and try again.
resolved May 10, 2026, 04:28 PM UTC

Dear Motive Customers, Our service provider has indicated recovery, and we are no longer seeing the declines that we were seeing previously. We apologize for the inconvenience and thank you for your patience on this issue.

Read the full incident report →

Minor May 1, 2026

Issue in Fleet Locations and Realtime Tracking

Detected by Pingoru: May 01, 2026, 11:17 AM UTC
Resolved: May 01, 2026, 01:08 PM UTC
Duration: 1h 50m

Affected: Fleet DashboardRealtime Tracking

Timeline · 3 updates

identified May 01, 2026, 11:17 AM UTC

Dear Motive Customers, We’re currently seeing an issue in our Realtime location services. Some fleets may experience a delay in the Vehicle location history and trips displayed in the Fleet Dashboard and Reports, as well as in AI-related events uploading to the dashboard. We are actively investigating the issue and working on mitigating the delays. We apologize for the inconvenience and will provide updates as things progress.
monitoring May 01, 2026, 11:32 AM UTC

Dear Motive customer, Fixes have been implemented to resolve the issues in Realtime tracking services. Full reliability has been restored, and team is monitoring the service. We apologize for the inconvenience you may have encountered, and greatly appreciate your patience while we improved our platform to ensure this cannot happen again.
resolved May 01, 2026, 01:08 PM UTC

Dear Motive customer, The Fleet locations delays on the Fleet Dashboard have been resolved. Full reliability is restored as of 4:35 AM PT today. We apologize for the inconvenience you may have encountered, and greatly appreciate your patience while we improved our platform and incorporate permanent fixes to ensure this cannot happen again.

Read the full incident report →

Minor April 17, 2026

Fleet Safety AI Events Delay

Detected by Pingoru: Apr 17, 2026, 07:09 PM UTC
Resolved: Apr 17, 2026, 09:47 PM UTC
Duration: 2h 38m

Affected: Fleet DashboardWeb Dashboard Reports

Timeline · 3 updates

investigating Apr 17, 2026, 07:09 PM UTC

Dear Motive Customer, Fleets are experiencing delays for AI-related events uploading to the dashboard starting at 10:45 AM. These events are currently delayed by up to 25 minutes. Our team is actively working to ensure we are back to real time as soon as possible. Thank you again for your patience and understanding while our teams resolve these delays with the utmost importance. We apologize for the disruption and will provide updates as the status progresses. Sincerely, Your Motive Team
monitoring Apr 17, 2026, 08:33 PM UTC

Dear Motive Customer, Earlier today, fleets experienced delays in Safety AI events appearing on the dashboard between 10:45 AM and 12:25 PM PST. This issue has been resolved, and Safety AI events are now processing in real time. No Safety AI events were lost during this period and all delayed events have been processed successfully. The underlying cause has been identified and mitigated, and we will continue to closely monitor the system. We apologize for any disruption this may have caused to your operations and appreciate your patience and understanding while our teams worked to resolve the issue. Sincerely, The Motive Team
resolved Apr 17, 2026, 09:47 PM UTC

Resolved

Read the full incident report →

Minor April 16, 2026

Fleet Locations Delay

Detected by Pingoru: Apr 16, 2026, 06:44 PM UTC
Resolved: Apr 18, 2026, 05:29 AM UTC
Duration: 1d 10h

Affected: Fleet DashboardAPI

Timeline · 3 updates

investigating Apr 16, 2026, 06:44 PM UTC

Dear Motive customer, We are investigating delays in processing vehicle location data that affect the following features: Location History page Public vehicle_locations API Location-based alerts and reports These experiences may currently be delayed by up to ~2.5 hours. Location events are still being recorded and will appear once processing catches up. Our engineering teams are working to reduce the backlog and restore normal performance, and we’ll post updates here as we make progress. Sincerely, Your Motive Team
monitoring Apr 17, 2026, 04:35 AM UTC

Apr 16, 2026 9:26 PM PDT Dear Motive customer, The Fleet locations delays on the Fleet Dashboard have been resolved. Full reliability is restored as of 8:13 PM PT today. We apologize for the inconvenience you may have encountered, and greatly appreciate your patience while we improved our platform and incorporate permanent fixes to ensure this cannot happen again.
resolved Apr 18, 2026, 05:29 AM UTC

Dear Motive customer, The Fleet locations delays on the Fleet Dashboard have been resolved. Full reliability is restored as of 9:20 PM PT today. We apologize for the inconvenience you may have encountered, and greatly appreciate your patience while we improved our platform and incorporate permanent fixes to ensure this cannot happen again.

Read the full incident report →

Minor April 16, 2026

Web Dashboard and Mobile App Intermittent Issues

Detected by Pingoru: Apr 16, 2026, 01:18 PM UTC
Resolved: Apr 16, 2026, 03:53 PM UTC
Duration: 2h 34m

Affected: Fleet DashboardDriver AppFleet AppAPI

Timeline · 2 updates

investigating Apr 16, 2026, 01:18 PM UTC

Dear Motive customer, We are experiencing intermittent slowness and failures in our Web Dashboard and Mobile App. Our team is actively working on a fix. We apologise for the inconvenience. Sincerely, Your Motive Team
resolved Apr 16, 2026, 03:53 PM UTC

Dear Motive Customers, We would like to inform you that this issue has been mitigated. As of 6:35 AM PT, logins and the Fleet Dashboard App are operating normally and no major disruptions are expected. We sincerely apologize for the inconvenience this caused and appreciate your patience while our team worked to resolve the matter. Additional safeguards are being implemented to prevent recurrence. Sincerely, Your Motive Team

Read the full incident report →

Minor March 27, 2026

Fleet Events and Locations Delay

Detected by Pingoru: Mar 27, 2026, 02:24 PM UTC
Resolved: Apr 16, 2026, 03:59 PM UTC
Duration: 20d 1h

Affected: Fleet DashboardWeb Dashboard ReportsFleet AppAPI

Timeline · 3 updates

investigating Mar 27, 2026, 02:24 PM UTC

Dear Motive customers, Some fleets may experience a delay in the Vehicle location history and trips displayed in the Fleet Dashboard and Reports, as well as in AI-related events uploading to the dashboard. We are actively investigating the issue and working on mitigating the delays. We apologize for the inconvenience and will provide updates as things progress. Sincerely, Your Motive Team
monitoring Mar 27, 2026, 03:50 PM UTC

Dear Motive customer, Permanent solutions have been implemented to resolve the intermittent issues to the Fleet Dashboard that were occurring for a small percentage of users. Full reliability was restored at 8AM PT today and we now have full confidence there will be no further interruption to any users. We apologize for the inconvenience you may have encountered, and greatly appreciate your patience while we improved our platform to ensure this cannot happen again.
resolved Apr 16, 2026, 03:59 PM UTC

Dear Motive customer, Permanent solutions have been implemented to resolve the intermittent issues to the Fleet Dashboard that were occurring for a small percentage of users. Full reliability was restored at Mar 27, 2026 8 AM PDT and we now have full confidence there will be no further interruption to any users. We apologize for the inconvenience you may have encountered, and greatly appreciate your patience while we improved our platform to ensure this cannot happen again. Sincerely, Your Motive Team