Fleet Locations Delay

Update timeline

1. investigating Apr 16, 2026, 06:44 PM UTC

   Dear Motive customer, We are investigating delays in processing vehicle location data that affect the following features: Location History page Public vehicle_locations API Location-based alerts and reports These experiences may currently be delayed by up to ~2.5 hours. Location events are still being recorded and will appear once processing catches up. Our engineering teams are working to reduce the backlog and restore normal performance, and we’ll post updates here as we make progress. Sincerely, Your Motive Team

2. monitoring Apr 17, 2026, 04:35 AM UTC

   Apr 16, 2026 9:26 PM PDT Dear Motive customer, The Fleet locations delays on the Fleet Dashboard have been resolved. Full reliability is restored as of 8:13 PM PT today. We apologize for the inconvenience you may have encountered, and greatly appreciate your patience while we improved our platform and incorporate permanent fixes to ensure this cannot happen again.

3. resolved Apr 18, 2026, 05:29 AM UTC

   Dear Motive customer, The Fleet locations delays on the Fleet Dashboard have been resolved. Full reliability is restored as of 9:20 PM PT today. We apologize for the inconvenience you may have encountered, and greatly appreciate your patience while we improved our platform and incorporate permanent fixes to ensure this cannot happen again.