Issue in Fleet Locations and Realtime Tracking

Update timeline

1. identified May 01, 2026, 11:17 AM UTC

   Dear Motive Customers, We’re currently seeing an issue in our Realtime location services. Some fleets may experience a delay in the Vehicle location history and trips displayed in the Fleet Dashboard and Reports, as well as in AI-related events uploading to the dashboard. We are actively investigating the issue and working on mitigating the delays. We apologize for the inconvenience and will provide updates as things progress.

2. monitoring May 01, 2026, 11:32 AM UTC

   Dear Motive customer, Fixes have been implemented to resolve the issues in Realtime tracking services. Full reliability has been restored, and team is monitoring the service. We apologize for the inconvenience you may have encountered, and greatly appreciate your patience while we improved our platform to ensure this cannot happen again.

3. resolved May 01, 2026, 01:08 PM UTC

   Dear Motive customer, The Fleet locations delays on the Fleet Dashboard have been resolved. Full reliability is restored as of 4:35 AM PT today. We apologize for the inconvenience you may have encountered, and greatly appreciate your patience while we improved our platform and incorporate permanent fixes to ensure this cannot happen again.