Motive experienced a minor incident on August 3, 2026 affecting Fleet Dashboard and Web Dashboard Reports, lasting 5h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2026, 03:35 PM UTC
Dear Motive customers, Some fleets may experience a delay in the Safety customer scores displayed in the Fleet Dashboard and Reports. We are actively investigating the issue and working on mitigating the delays. We apologize for the inconvenience and will provide updates as things progress. Sincerely, Your Motive Team
- resolved Aug 03, 2026, 09:17 PM UTC
Dear Motive customers, The delay in displaying Safety customer scores has been resolved as of 2:00 PM Pacific. System processing is now fully recovered. Fleet Dashboard and Reports are without delay. We sincerely apologize for any inconvenience this interruption may have caused. Thank you for your patience and understanding as we worked to identify and resolve the issue Sincerely, Your Motive Team