Motive experienced a minor incident on April 15, 2026 affecting Fleet Dashboard and API, lasting 11h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 15, 2026, 05:51 PM UTC
Dear Motive customer, We are investigating delays in processing vehicle location data that affect the following features: Location History page Public vehicle_locations API Location-based alerts and reports These experiences may currently be delayed by up to 3 hours. Realtime tracking is functioning normally. Location events are also still being recorded and will appear once processing catches up. Our engineering teams are working to reduce the backlog and restore normal performance, and we’ll post updates as we make progress. Sincerely, Your Motive Team
- resolved Apr 16, 2026, 05:26 AM UTC
Dear Motive customer, The Fleet locations delays on the Fleet Dashboard have been resolved. Full reliability is restored as of 10:20 PM PT today. We apologize for the inconvenience you may have encountered, and greatly appreciate your patience while we improved our platform and incorporate permanent fixes to ensure this cannot happen again.