Resolved after 11 hours 34 minutes, affecting Fleet Dashboard and API, on April 15, 2026.
Dear Motive customer, The Fleet locations delays on the Fleet Dashboard have been resolved. Full reliability is restored as of 10:20 PM PT today. We apologize for the inconvenience you may have encountered, and greatly appreciate your patience while we improved our platform and incorporate permanent fixes to ensure this cannot happen again.
Affected components
Update timeline
- identified Apr 15, 2026, 05:51 PM UTC
Dear Motive customer, We are investigating delays in processing vehicle location data that affect the following features: Location History page Public vehicle_locations API Location-based alerts and reports These experiences may currently be delayed by up to 3 hours. Realtime tracking is functioning normally. Location events are also still being recorded and will appear once processing catches up. Our engineering teams are working to reduce the backlog and restore normal performance, and we’ll post updates as we make progress. Sincerely, Your Motive Team
- resolved Apr 16, 2026, 05:26 AM UTC
Dear Motive customer, The Fleet locations delays on the Fleet Dashboard have been resolved. Full reliability is restored as of 10:20 PM PT today. We apologize for the inconvenience you may have encountered, and greatly appreciate your patience while we improved our platform and incorporate permanent fixes to ensure this cannot happen again.
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