Motive experienced a minor incident on April 2, 2026 affecting Fleet Dashboard and Web Dashboard Reports and 1 more component, lasting 6h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 02, 2026, 05:54 PM UTC
Dear Motive customers, Some fleets may experience a delay in the Vehicle location history displayed in the Fleet Dashboard and Reports. We are actively investigating the issue and working on mitigating the delays. We apologize for the inconvenience and will provide updates as things progress. Sincerely, Your Motive Team
- monitoring Apr 02, 2026, 08:53 PM UTC
Dear Motive customers, The issue affecting Vehicle location history displayed in the Fleet Dashboard and Reports has been identified and mitigated. While individual vehicle updates are currently delayed by about 1 hour, the system is actively recovering. We anticipate that the backlog will be cleared and we will be back to normal processing within 6 hours. Sincerely, Your Motive Team
- resolved Apr 03, 2026, 12:30 AM UTC
Dear Motive customers, This issue was resolved at 4PM PT. Vehicle locations are no longer delayed. We apologize again for the inconvenience and thank you for your understanding while we resolved the matter. Sincerely, Your Motive Team