Motive incident

Fleet Locations Delay

Minor Resolved View vendor source →
Started
Apr 02, 2026, 05:54 PM UTC
Resolved
Apr 03, 2026, 12:30 AM UTC
Duration
6h 35m
Detected by Pingoru
Apr 02, 2026, 05:54 PM UTC

Affected components

Fleet DashboardWeb Dashboard ReportsFleet AppAPI

Update timeline

  1. investigating Apr 02, 2026, 05:54 PM UTC

    Dear Motive customers, Some fleets may experience a delay in the Vehicle location history displayed in the Fleet Dashboard and Reports. We are actively investigating the issue and working on mitigating the delays. We apologize for the inconvenience and will provide updates as things progress. Sincerely, Your Motive Team

  2. monitoring Apr 02, 2026, 08:53 PM UTC

    Dear Motive customers, The issue affecting Vehicle location history displayed in the Fleet Dashboard and Reports has been identified and mitigated. While individual vehicle updates are currently delayed by about 1 hour, the system is actively recovering. We anticipate that the backlog will be cleared and we will be back to normal processing within 6 hours. Sincerely, Your Motive Team

  3. resolved Apr 03, 2026, 12:30 AM UTC

    Dear Motive customers, This issue was resolved at 4PM PT. Vehicle locations are no longer delayed. We apologize again for the inconvenience and thank you for your understanding while we resolved the matter. Sincerely, Your Motive Team

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