Resolved after 16 hours 35 minutes, affecting Fleet Dashboard, on July 2, 2026.
Dear Motive Customers, The disruption affecting safety event processing delay was resolved around 11 pm PT. System processing is now fully recovered. All safety events are being processed in real time. We sincerely apologize for any inconvenience this interruption may have caused. Thank you for your patience and understanding as we worked to identify and resolve the issue. Sincerely, Your Motive Team
Affected components
Update timeline
- identified Jul 02, 2026, 04:48 PM UTC
Dear Motive Customer, We’re currently experiencing a delay in processing some Safety events, which may cause them to appear on the dashboard later than usual. No data has been lost, and all Safety events will continue to appear as processing catches up. Our team is actively working to restore normal processing times, and we’ll share updates as the situation progresses. We apologize for any disruption this may have caused to your operations and appreciate your patience and understanding while our teams worked to resolve the issue. Sincerely, The Motive Team
- resolved Jul 03, 2026, 09:23 AM UTC
Dear Motive Customers, The disruption affecting safety event processing delay was resolved around 11 pm PT. System processing is now fully recovered. All safety events are being processed in real time. We sincerely apologize for any inconvenience this interruption may have caused. Thank you for your patience and understanding as we worked to identify and resolve the issue. Sincerely, Your Motive Team
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