Fleet Safety AI Events Delay

Update timeline

1. investigating Apr 17, 2026, 07:09 PM UTC

   Dear Motive Customer, Fleets are experiencing delays for AI-related events uploading to the dashboard starting at 10:45 AM. These events are currently delayed by up to 25 minutes. Our team is actively working to ensure we are back to real time as soon as possible. Thank you again for your patience and understanding while our teams resolve these delays with the utmost importance. We apologize for the disruption and will provide updates as the status progresses. Sincerely, Your Motive Team

2. monitoring Apr 17, 2026, 08:33 PM UTC

   Dear Motive Customer, Earlier today, fleets experienced delays in Safety AI events appearing on the dashboard between 10:45 AM and 12:25 PM PST. This issue has been resolved, and Safety AI events are now processing in real time. No Safety AI events were lost during this period and all delayed events have been processed successfully. The underlying cause has been identified and mitigated, and we will continue to closely monitor the system. We apologize for any disruption this may have caused to your operations and appreciate your patience and understanding while our teams worked to resolve the issue. Sincerely, The Motive Team

3. resolved Apr 17, 2026, 09:47 PM UTC

   Resolved