Resolved after 2 days 13 hours, affecting Motive Card, on May 8, 2026.
Dear Motive Customers, Our service provider has indicated recovery, and we are no longer seeing the declines that we were seeing previously. We apologize for the inconvenience and thank you for your patience on this issue.
Affected components
Update timeline
- identified May 08, 2026, 03:16 AM UTC
Dear Motive Customers, Some of our customers are currently experiencing issues with Motive Card transactions, resulting in elevated declines. This is due to a degradation with a third-party service. We are actively working with our partner to resolve this as quickly as possible and apologize for any inconvenience. If your transaction is declined, please wait a moment and try again.
- resolved May 10, 2026, 04:28 PM UTC
Dear Motive Customers, Our service provider has indicated recovery, and we are no longer seeing the declines that we were seeing previously. We apologize for the inconvenience and thank you for your patience on this issue.
Your product runs on more than Motive
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services