Motive experienced a minor incident on May 8, 2026 affecting Motive Card, lasting 2d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 08, 2026, 03:16 AM UTC
Dear Motive Customers, Some of our customers are currently experiencing issues with Motive Card transactions, resulting in elevated declines. This is due to a degradation with a third-party service. We are actively working with our partner to resolve this as quickly as possible and apologize for any inconvenience. If your transaction is declined, please wait a moment and try again.
- resolved May 10, 2026, 04:28 PM UTC
Dear Motive Customers, Our service provider has indicated recovery, and we are no longer seeing the declines that we were seeing previously. We apologize for the inconvenience and thank you for your patience on this issue.