Resolved after 20 hours 3 minutes, affecting Fleet Dashboard and Web Dashboard Reports and 1 more, on June 16, 2026.
Dear Motive Customers, The disruption affecting vehicle location processing was resolved around 2:15 PM PT. System performance has fully recovered and vehicle location processing is now functioning as intended. We sincerely apologize for any inconvenience this interruption may have caused. Thank you for your patience and understanding as we worked to identify and resolve the issue. Sincerely, Your Motive Team
Affected components
Update timeline
- investigating Jun 16, 2026, 03:50 PM UTC
Dear Motive customers, Some fleets may experience a delay in the Vehicle location history and trips displayed in the Fleet Dashboard and Reports. We are actively investigating the issue and working on mitigating the delays. We apologize for the inconvenience and will provide updates as things progress. Sincerely, Your Motive Team
- monitoring Jun 16, 2026, 05:25 PM UTC
Dear Motive customers, We have identified and mitigated the root cause of the intermittent issues affecting location events in the Fleet Dashboard for a small percentage of users. Services are currently recovering and we expect full reliability to be restored within the next 6 hours. We apologize for the inconvenience and greatly appreciate your patience while we work to resolve this completely. Sincerely, Your Motive Team
- resolved Jun 17, 2026, 11:53 AM UTC
Dear Motive Customers, The disruption affecting vehicle location processing was resolved around 2:15 PM PT. System performance has fully recovered and vehicle location processing is now functioning as intended. We sincerely apologize for any inconvenience this interruption may have caused. Thank you for your patience and understanding as we worked to identify and resolve the issue. Sincerely, Your Motive Team
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