- Detected by Pingoru
- Sep 01, 2026, 03:10 PM UTC
- Resolved
- Sep 01, 2026, 05:30 PM UTC
- Duration
- 2h 20m
Affected: Listrak App
Timeline · 3 updates
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investigating Sep 01, 2026, 03:10 PM UTC
Clients may experience degraded performance. We are actively investigating and working to restore normal performance. We will provide an update within 30 minutes.
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monitoring Sep 01, 2026, 03:24 PM UTC
Clients may continue to experience issues with link redirection services and media library access. Performance is improving as services continue to recover. We will provide a final update once fully resolved.
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resolved Sep 01, 2026, 05:30 PM UTC
Our redirection services and media library have been restored and are operating normally.
Read the full incident report →
- Detected by Pingoru
- Aug 25, 2026, 06:07 PM UTC
- Resolved
- Aug 26, 2026, 02:14 PM UTC
- Duration
- 20h 7m
Affected: Abandonment
Timeline · 3 updates
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investigating Aug 25, 2026, 06:07 PM UTC
We have identified the issue affecting this experience and are working to restore normal performance. We will provide an update within 1 hour.
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monitoring Aug 25, 2026, 06:52 PM UTC
We have identified and addressed the issue related to abandonment processing within Journey Hub. Backlogged data is being processed as services recover. We will provide a final update once fully resolved.
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resolved Aug 26, 2026, 02:14 PM UTC
The issue that prevented abandonment events from processing in Journey Hub has been resolved and events are now processing normally.
Read the full incident report →
- Detected by Pingoru
- Aug 05, 2026, 08:47 AM UTC
- Resolved
- Aug 05, 2026, 08:47 AM UTC
- Duration
- –
Affected: Listrak App
Timeline · 1 update
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resolved Aug 05, 2026, 08:47 AM UTC
User interface navigation has been restored and is operating normally. No client action is required.
Read the full incident report →
- Detected by Pingoru
- Aug 03, 2026, 03:41 PM UTC
- Resolved
- Aug 03, 2026, 08:27 PM UTC
- Duration
- 4h 46m
Affected: Chat Support
Timeline · 3 updates
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identified Aug 03, 2026, 03:41 PM UTC
We are currently experiencing an issue with a third-party provider supporting our Chat Support functionality. As a result, clients may experience delays when using the chat channel within the Listrak application. We are actively monitoring the situation and will provide updates as they become available from our partner.
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monitoring Aug 03, 2026, 04:44 PM UTC
Our third-party provider has implemented a fix and is actively monitoring for recovery. We are seeing signs of improvement and will continue to monitor the situation closely. We will provide another update once recovery has been confirmed.
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resolved Aug 03, 2026, 08:27 PM UTC
Our third-party provider has confirmed that services have fully recovered. Chat functionality has returned to normal operation.
Read the full incident report →
- Detected by Pingoru
- Aug 01, 2026, 12:01 AM UTC
- Resolved
- Aug 01, 2026, 02:23 AM UTC
- Duration
- 2h 22m
Affected: Email API
Timeline · 3 updates
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investigating Aug 01, 2026, 12:01 AM UTC
Clients may receive an error when selecting unsubscribe from a preference center. We are actively investigating and working to restore normal performance. We will provide an update within the next two hours.
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investigating Aug 01, 2026, 02:13 AM UTC
Engineers are continuing to actively investigate and working to restore normal performance. We will provide an update within one hour.
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resolved Aug 01, 2026, 02:23 AM UTC
Preference Center unsubscribe has been restored and is operating normally. Clients were affected by receiving an error when unsubscribing from a preference center between 1:30PM – 10:15PM EST. Services have been restored and are operating normally. No client action is required.
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2026, 06:04 PM UTC
- Resolved
- Jul 29, 2026, 06:40 PM UTC
- Duration
- 36m
Affected: Imports and Exports
Timeline · 2 updates
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identified Jul 29, 2026, 06:04 PM UTC
Some clients may experience degradation with our analytics exports. We have identified the issue affecting this experience and are working to restore normal performance. We will provide an update within 60 minutes.
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resolved Jul 29, 2026, 06:40 PM UTC
Analytics Exports has been restored and is now operating normally. If you encountered an error earlier today while exporting analytics, please retry your export. Please contact Support if you have any questions or require assistance.
Read the full incident report →
- Detected by Pingoru
- Jul 28, 2026, 10:30 PM UTC
- Resolved
- Jul 28, 2026, 10:56 PM UTC
- Duration
- 26m
Affected: Email BroadcastSMS/MMS/RCS BroadcastListrak AppEmail APIEmail TransactionalSMS/MMS/RCS TransactionalSMS APIEmail AuthoringSMS/MMS/RCS AuthoringCross Channel APIData Import APIMobile App Push APIAnalyticsImports and Exports
Timeline · 1 update
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resolved Jul 28, 2026, 10:30 PM UTC
A subset of clients were affected by degraded access to some platform features between 5:30PM - 5:56PM EST. Services have been restored and are operating normally.
Read the full incident report →
- Detected by Pingoru
- Jul 28, 2026, 07:22 PM UTC
- Resolved
- Jul 28, 2026, 08:14 PM UTC
- Duration
- 52m
Affected: Segmentation
Timeline · 2 updates
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identified Jul 28, 2026, 07:22 PM UTC
Some clients may experience intermittent errors with creating, editing or updating segments. We have identified the issue affecting this experience and are working to restore normal performance. There is no impact to sends that have already been scheduled. We will provide an update within two hours.
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resolved Jul 28, 2026, 08:14 PM UTC
Contact management has been restored and is operating normally. No client action is required
Read the full incident report →
- Detected by Pingoru
- Jul 23, 2026, 10:00 AM UTC
- Resolved
- Jul 23, 2026, 10:00 AM UTC
- Duration
- –
Affected: Listrak App
Timeline · 1 update
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resolved Jul 23, 2026, 10:48 AM UTC
RESOLVED User interface navigation has been restored and is operating normally. No client action is required.
Read the full incident report →
- Detected by Pingoru
- Jul 08, 2026, 05:17 PM UTC
- Resolved
- Jul 09, 2026, 03:32 PM UTC
- Duration
- 22h 14m
Affected: Email BroadcastEmail TransactionalImports and Exports
Timeline · 4 updates
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investigating Jul 08, 2026, 05:17 PM UTC
Some clients may experience slower-than-usual processing of email sends, imports, and exports. We are actively investigating and working to restore normal performance. No data loss has been identified. We will provide an update within 60 minutes.
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identified Jul 08, 2026, 06:15 PM UTC
We have identified the issue affecting processing and are implementing a fix to restore normal performance. We will provide an update within 60 minutes.
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monitoring Jul 08, 2026, 07:44 PM UTC
We have implemented a fix, and performance has been restored. We are actively monitoring the system to ensure everything continues to operate normally. We will continue to provide updates as we monitor the situation.
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resolved Jul 09, 2026, 03:32 PM UTC
Email send, import, and export processing performance has been restored and is operating normally.
Read the full incident report →
- Detected by Pingoru
- Jul 08, 2026, 02:11 AM UTC
- Resolved
- Jul 08, 2026, 02:11 AM UTC
- Duration
- –
Affected: Email BroadcastEmail Transactional
Timeline · 1 update
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resolved Jul 08, 2026, 02:11 AM UTC
Some clients experienced delays in broadcast and transactional email delivery between 7:00 PM ET and 10:00 PM ET. Email delivery has been restored and is operating normally. No client action is required.
Read the full incident report →
- Detected by Pingoru
- Jun 22, 2026, 01:42 PM UTC
- Resolved
- Jun 22, 2026, 04:07 PM UTC
- Duration
- 2h 25m
Affected: Imports and Exports
Timeline · 4 updates
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identified Jun 22, 2026, 01:42 PM UTC
Clients will see any data exports from overnight delayed. We have identified the issue affecting this process and are working to process the queue. We will provide an update within 30 minutes.
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investigating Jun 22, 2026, 02:22 PM UTC
Clients may continue to experience delayed data exports. We are continuing to work to restore normal performance. We will provide another update within 30 minutes.
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monitoring Jun 22, 2026, 02:53 PM UTC
Clients may continue to experience delayed data exports. Performance is improving as services continue to recover. We will provide a final update once fully resolved.
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resolved Jun 22, 2026, 04:07 PM UTC
Data exports have been processed and are operating normally. If you have any jobs or workflows that depend on exported data, you may need to manually re-run or re-trigger them. Please contact Support if you have any questions or require assistance.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2026, 09:24 PM UTC
- Resolved
- Jun 10, 2026, 10:19 PM UTC
- Duration
- 55m
Affected: Imports and Exports
Timeline · 3 updates
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investigating Jun 10, 2026, 09:24 PM UTC
Clients may experience ftp connectivity issues. We are actively investigating and working to restore connectivity to our ftp servers. We will provide an update within 30 minutes.
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monitoring Jun 10, 2026, 09:52 PM UTC
We have identified and remediated the ftp connectivity issue. Should you experience any issues with FTP based imports and exports, please reach out to support. We are currently monitoring error rates and will provide another update in 30 minutes.
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resolved Jun 10, 2026, 10:19 PM UTC
FTP connectivity has been restored and is operating normally.
Read the full incident report →
- Detected by Pingoru
- Jun 01, 2026, 10:45 AM UTC
- Resolved
- Jun 01, 2026, 12:34 PM UTC
- Duration
- 1h 49m
Affected: Email Broadcast
Timeline · 3 updates
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investigating Jun 01, 2026, 10:45 AM UTC
We are currently experiencing degraded performance with our NextGen services preventing new broadcast messages from being scheduled. Already scheduled broadcast messages are in a delayed state. Our teams are actively working to restore full performance as quickly as possible.
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monitoring Jun 01, 2026, 11:38 AM UTC
A fix has been implemented, and we are actively monitoring results to ensure full resolution.
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resolved Jun 01, 2026, 12:34 PM UTC
This incident has been resolved. All systems are operating normally.
Read the full incident report →
- Detected by Pingoru
- May 21, 2026, 01:46 PM UTC
- Resolved
- May 21, 2026, 03:05 PM UTC
- Duration
- 1h 18m
Affected: Recommendations
Timeline · 3 updates
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investigating May 21, 2026, 01:46 PM UTC
Some clients may experience product recommendation images in emails not loading or appearing intermittently. Our team is actively investigating and working to resolve the issue. We will provide an update within 60 minutes.
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monitoring May 21, 2026, 02:44 PM UTC
We have identified and resolved the issue affecting product recommendation images. Services are beginning to recover as we work to restore normal performance.
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resolved May 21, 2026, 03:05 PM UTC
Product recommendation images have been restored and are loading as expected. All services are operating normally. No client action is required.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 03:11 PM UTC
- Resolved
- May 08, 2026, 08:25 PM UTC
- Duration
- 5h 14m
Affected: Email Broadcast
Timeline · 3 updates
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identified May 08, 2026, 03:11 PM UTC
We are currently experiencing degraded performance with our NextGen services causing email sends to take longer than expected. This is due to an ongoing AWS outage. Our teams are actively working to restore full performance as quickly as possible.
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monitoring May 08, 2026, 04:52 PM UTC
We have completed mitigation steps related to the ongoing AWS outage. Our teams are actively monitoring systems to ensure continued stability and recovery.
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resolved May 08, 2026, 08:25 PM UTC
NextGen Email services are operating at expected send times. We will continue to monitor these services for the duration of the AWS outage.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 04:29 PM UTC
- Resolved
- May 06, 2026, 10:26 PM UTC
- Duration
- 5h 56m
Affected: Listrak App
Timeline · 4 updates
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investigating May 06, 2026, 04:29 PM UTC
We’re currently investigating an issue affecting the display of profile details for some clients on the NextGen Contact Profile page. This issue is limited to the user interface and does not impact message delivery or any customer sends.
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identified May 06, 2026, 07:40 PM UTC
The issue has been identified, and our team is actively working toward a resolution. We’ll continue to provide updates as progress is made.
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monitoring May 06, 2026, 09:16 PM UTC
A fix has been implemented, and we are actively monitoring results to ensure full resolution. If you continue to experience issues loading profile details in the UI, please contact Listrak Support.
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resolved May 06, 2026, 10:26 PM UTC
This incident has been resolved. All systems are operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 07:36 PM UTC
- Resolved
- Apr 15, 2026, 08:40 PM UTC
- Duration
- 1h 3m
Affected: Listrak App
Timeline · 5 updates
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investigating Apr 15, 2026, 07:36 PM UTC
We are currently investigating reports that clients are unable to log into admin.listrak.com.
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identified Apr 15, 2026, 07:49 PM UTC
Engineers have identified an issue with a service that entered an unhealthy state. Corrective actions are being taken now. Clients might still see intermittent access issues while we continue to address the issue. This is not affecting any scheduled or transactional sends.
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identified Apr 15, 2026, 08:04 PM UTC
Engineers are continuing to restore authentication services to a fully operational state.
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monitoring Apr 15, 2026, 08:15 PM UTC
Engineers have corrected the impacted services and will continue to monitor.
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resolved Apr 15, 2026, 08:40 PM UTC
All systems are now fully recovered and operational.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 02:04 PM UTC
- Resolved
- Apr 09, 2026, 04:38 PM UTC
- Duration
- 2h 34m
Affected: Listrak App
Timeline · 4 updates
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investigating Apr 09, 2026, 02:04 PM UTC
We are currently investigating login issues for a subset of clients. Clients impacted would not be able to log into the platform at this time. We will provide updates as we learn more.
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identified Apr 09, 2026, 02:10 PM UTC
A small selection of our database systems entered a degraded state and required manual intervention to correct.
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monitoring Apr 09, 2026, 02:10 PM UTC
Systems have recovered and teams are continuing to monitor.
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resolved Apr 09, 2026, 04:38 PM UTC
All services for all clients are now fully functional.
Read the full incident report →
- Detected by Pingoru
- Nov 21, 2025, 09:30 AM UTC
- Resolved
- Nov 21, 2025, 10:00 AM UTC
- Duration
- 30m
Timeline · 1 update
-
resolved Nov 21, 2025, 10:08 PM UTC
From 4:30 to 5:00 EST, we were seeing intermittent issues with the Listrak Navigation bar within the app. Our engineers were immediately notified of the issue and took corrective action. We will continue to monitor to ensure the navigation bar loads for all clients as expected.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 11:22 AM UTC
- Resolved
- Oct 20, 2025, 11:04 PM UTC
- Duration
- 11h 41m
Affected: Email BroadcastSMS/MMS/RCS BroadcastRecommendationsSupport PortalImports and Exports
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Sep 23, 2025, 03:35 PM UTC
- Resolved
- Sep 23, 2025, 05:17 PM UTC
- Duration
- 1h 42m
Affected: AbandonmentEmail BroadcastSMS/MMS/RCS BroadcastMobile App Push BroadcastListrak AppEmail APIRecommendationsSegment EntryEmail TransactionalSMS/MMS/RCS TransactionalSMS APIPredictive AnalyticsCustom EventsEmail AuthoringSMS/MMS/RCS AuthoringCross Channel APIPredictive ContentData Import APIMobile App Push APIAnalyticsSegmentationImports and Exports
Timeline · 5 updates
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investigating Sep 23, 2025, 03:35 PM UTC
We are currently investigating network connectivity issues that are preventing access to the Listrak platform. This is currently preventing users from logging into admin.listrak.com.
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investigating Sep 23, 2025, 03:47 PM UTC
We are continuing to investigate this issue.
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monitoring Sep 23, 2025, 04:17 PM UTC
Network connectivity has been restored, and systems are operational. We will continue to monitor to ensure all sends are processing as expected.
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monitoring Sep 23, 2025, 04:36 PM UTC
All areas of the application are fully restored and scheduled sends are processing. We will continue to monitor to ensure all sends have completed successfully before moving this incident to resolved.
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resolved Sep 23, 2025, 05:17 PM UTC
All services are fully restored and operational. Please contact Listrak support if you are seeing any other issues with sends or API calls.
Read the full incident report →
- Detected by Pingoru
- Sep 15, 2025, 07:03 PM UTC
- Resolved
- Sep 15, 2025, 10:50 PM UTC
- Duration
- 3h 46m
Affected: Segmentation
Timeline · 3 updates
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identified Sep 15, 2025, 07:03 PM UTC
Listrak engineers have identified an issue affecting performance with Segmentation and Audience generation for clients on our NextGen platform. Engineers are currently working to resolve the issue. This will cause delays in email and SMS sends.
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monitoring Sep 15, 2025, 07:31 PM UTC
Systems have been updated and sends are processing. We will continue to monitor to ensure all systems are stable.
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resolved Sep 15, 2025, 10:50 PM UTC
This issue has been fully resolved. All impacted sends have been processed.
Read the full incident report →
- Detected by Pingoru
- Sep 12, 2025, 06:55 PM UTC
- Resolved
- Sep 12, 2025, 07:55 PM UTC
- Duration
- 1h
Affected: Recommendations
Timeline · 2 updates
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identified Sep 12, 2025, 06:55 PM UTC
We are currently investigating an issue that is preventing some clients from managing product recommendations within the Listrak Platform. This is not impacting email sends at all. This is only preventing the ability to edit or create new merchandise blocks.
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resolved Sep 12, 2025, 07:55 PM UTC
Issue has now been resolved. The Product Recommendations user interface is now functioning as expected.
Read the full incident report →
- Detected by Pingoru
- Sep 08, 2025, 02:33 PM UTC
- Resolved
- Sep 08, 2025, 03:18 PM UTC
- Duration
- 44m
Affected: Imports and Exports
Timeline · 3 updates
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investigating Sep 08, 2025, 02:33 PM UTC
We are currently investigating issues with scheduled imports and exports. This is impacting clients that had imports and exports scheduled between 3:00 AM to 7:00 AM EST.
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identified Sep 08, 2025, 02:43 PM UTC
Listrak engineers have identified that scheduled imports and exports were disrupted during our schedule network maintenance last night. Engineers are working to reprocess imports that were impacted.
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resolved Sep 08, 2025, 03:18 PM UTC
Issue has been resolved. Imports and exports have been reprocessed.
Read the full incident report →
