Listrak incident

Performance degradation with Preference Center Unsubscribe

Minor Resolved View vendor source →

Listrak experienced a minor incident on August 1, 2026 affecting Email API, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2026, 12:01 AM UTC
Resolved
Aug 01, 2026, 02:23 AM UTC
Duration
2h 22m
Detected by Pingoru
Aug 01, 2026, 12:01 AM UTC

Affected components

Email API

Update timeline

  1. investigating Aug 01, 2026, 12:01 AM UTC

    Clients may receive an error when selecting unsubscribe from a preference center. We are actively investigating and working to restore normal performance. We will provide an update within the next two hours.

  2. investigating Aug 01, 2026, 02:13 AM UTC

    Engineers are continuing to actively investigate and working to restore normal performance. We will provide an update within one hour.

  3. resolved Aug 01, 2026, 02:23 AM UTC

    Preference Center unsubscribe has been restored and is operating normally. Clients were affected by receiving an error when unsubscribing from a preference center between 1:30PM – 10:15PM EST. Services have been restored and are operating normally. No client action is required.