Listrak experienced a major incident on June 10, 2026 affecting Imports and Exports, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Imports and Exports
Update timeline
- investigating Jun 10, 2026, 09:24 PM UTC
Clients may experience ftp connectivity issues. We are actively investigating and working to restore connectivity to our ftp servers. We will provide an update within 30 minutes.
- monitoring Jun 10, 2026, 09:52 PM UTC
We have identified and remediated the ftp connectivity issue. Should you experience any issues with FTP based imports and exports, please reach out to support. We are currently monitoring error rates and will provide another update in 30 minutes.
- resolved Jun 10, 2026, 10:19 PM UTC
FTP connectivity has been restored and is operating normally.