Listrak incident

Delays with Segmentation and Audience Generation

Minor Resolved View vendor source →

Listrak experienced a minor incident on September 15, 2025 affecting Segmentation, lasting 3h 46m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2025, 07:03 PM UTC
Resolved
Sep 15, 2025, 10:50 PM UTC
Duration
3h 46m
Detected by Pingoru
Sep 15, 2025, 07:03 PM UTC

Affected components

Segmentation

Update timeline

  1. identified Sep 15, 2025, 07:03 PM UTC

    Listrak engineers have identified an issue affecting performance with Segmentation and Audience generation for clients on our NextGen platform. Engineers are currently working to resolve the issue. This will cause delays in email and SMS sends.

  2. monitoring Sep 15, 2025, 07:31 PM UTC

    Systems have been updated and sends are processing. We will continue to monitor to ensure all systems are stable.

  3. resolved Sep 15, 2025, 10:50 PM UTC

    This issue has been fully resolved. All impacted sends have been processed.