Listrak experienced a notice incident on May 8, 2026 affecting Email Broadcast, lasting 5h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Email Broadcast
Update timeline
- identified May 08, 2026, 03:11 PM UTC
We are currently experiencing degraded performance with our NextGen services causing email sends to take longer than expected. This is due to an ongoing AWS outage. Our teams are actively working to restore full performance as quickly as possible.
- monitoring May 08, 2026, 04:52 PM UTC
We have completed mitigation steps related to the ongoing AWS outage. Our teams are actively monitoring systems to ensure continued stability and recovery.
- resolved May 08, 2026, 08:25 PM UTC
NextGen Email services are operating at expected send times. We will continue to monitor these services for the duration of the AWS outage.