Listrak experienced a minor incident on May 6, 2026 affecting Listrak App, lasting 5h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 04:29 PM UTC
We’re currently investigating an issue affecting the display of profile details for some clients on the NextGen Contact Profile page. This issue is limited to the user interface and does not impact message delivery or any customer sends.
- identified May 06, 2026, 07:40 PM UTC
The issue has been identified, and our team is actively working toward a resolution. We’ll continue to provide updates as progress is made.
- monitoring May 06, 2026, 09:16 PM UTC
A fix has been implemented, and we are actively monitoring results to ensure full resolution. If you continue to experience issues loading profile details in the UI, please contact Listrak Support.
- resolved May 06, 2026, 10:26 PM UTC
This incident has been resolved. All systems are operating normally.