Listrak experienced a major incident on April 9, 2026 affecting Listrak App, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Listrak App
Update timeline
- investigating Apr 09, 2026, 02:04 PM UTC
We are currently investigating login issues for a subset of clients. Clients impacted would not be able to log into the platform at this time. We will provide updates as we learn more.
- identified Apr 09, 2026, 02:10 PM UTC
A small selection of our database systems entered a degraded state and required manual intervention to correct.
- monitoring Apr 09, 2026, 02:10 PM UTC
Systems have recovered and teams are continuing to monitor.
- resolved Apr 09, 2026, 04:38 PM UTC
All services for all clients are now fully functional.