Listrak experienced a minor incident on May 21, 2026 affecting Recommendations, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Recommendations
Update timeline
- investigating May 21, 2026, 01:46 PM UTC
Some clients may experience product recommendation images in emails not loading or appearing intermittently. Our team is actively investigating and working to resolve the issue. We will provide an update within 60 minutes.
- monitoring May 21, 2026, 02:44 PM UTC
We have identified and resolved the issue affecting product recommendation images. Services are beginning to recover as we work to restore normal performance.
- resolved May 21, 2026, 03:05 PM UTC
Product recommendation images have been restored and are loading as expected. All services are operating normally. No client action is required.