Resolved after 20 hours 7 minutes, affecting Abandonment, on August 25, 2026.
The issue that prevented abandonment events from processing in Journey Hub has been resolved and events are now processing normally.
Affected components
Update timeline
- investigating Aug 25, 2026, 06:07 PM UTC
We have identified the issue affecting this experience and are working to restore normal performance. We will provide an update within 1 hour.
- monitoring Aug 25, 2026, 06:52 PM UTC
We have identified and addressed the issue related to abandonment processing within Journey Hub. Backlogged data is being processed as services recover. We will provide a final update once fully resolved.
- resolved Aug 26, 2026, 02:14 PM UTC
The issue that prevented abandonment events from processing in Journey Hub has been resolved and events are now processing normally.
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