Listrak incident
Performance degradation for subset of clients with email sends, imports, and exports
Listrak experienced a minor incident on July 8, 2026 affecting Email Broadcast and Email Transactional and 1 more component, lasting 22h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 05:17 PM UTC
Some clients may experience slower-than-usual processing of email sends, imports, and exports. We are actively investigating and working to restore normal performance. No data loss has been identified. We will provide an update within 60 minutes.
- identified Jul 08, 2026, 06:15 PM UTC
We have identified the issue affecting processing and are implementing a fix to restore normal performance. We will provide an update within 60 minutes.
- monitoring Jul 08, 2026, 07:44 PM UTC
We have implemented a fix, and performance has been restored. We are actively monitoring the system to ensure everything continues to operate normally. We will continue to provide updates as we monitor the situation.
- resolved Jul 09, 2026, 03:32 PM UTC
Email send, import, and export processing performance has been restored and is operating normally.