Listrak incident

Performance degradation with Chat Support (3rd Party Partner)

Listrak experienced a minor incident on August 3, 2026 affecting Chat Support, lasting 4h 46m. The incident has been resolved; the full update timeline is below.

Started: Aug 03, 2026, 03:41 PM UTC
Resolved: Aug 03, 2026, 08:27 PM UTC
Duration: 4h 46m
Detected by Pingoru: Aug 03, 2026, 03:41 PM UTC

Affected components

Chat Support

Update timeline

identified Aug 03, 2026, 03:41 PM UTC

We are currently experiencing an issue with a third-party provider supporting our Chat Support functionality. As a result, clients may experience delays when using the chat channel within the Listrak application. We are actively monitoring the situation and will provide updates as they become available from our partner.
monitoring Aug 03, 2026, 04:44 PM UTC

Our third-party provider has implemented a fix and is actively monitoring for recovery. We are seeing signs of improvement and will continue to monitor the situation closely. We will provide another update once recovery has been confirmed.
resolved Aug 03, 2026, 08:27 PM UTC

Our third-party provider has confirmed that services have fully recovered. Chat functionality has returned to normal operation.