Listrak experienced a major incident on April 15, 2026 affecting Listrak App, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Listrak App
Update timeline
- investigating Apr 15, 2026, 07:36 PM UTC
We are currently investigating reports that clients are unable to log into admin.listrak.com.
- identified Apr 15, 2026, 07:49 PM UTC
Engineers have identified an issue with a service that entered an unhealthy state. Corrective actions are being taken now. Clients might still see intermittent access issues while we continue to address the issue. This is not affecting any scheduled or transactional sends.
- identified Apr 15, 2026, 08:04 PM UTC
Engineers are continuing to restore authentication services to a fully operational state.
- monitoring Apr 15, 2026, 08:15 PM UTC
Engineers have corrected the impacted services and will continue to monitor.
- resolved Apr 15, 2026, 08:40 PM UTC
All systems are now fully recovered and operational.