Helpshift Outage History

Helpshift is up right now

Helpshift had 35 outages in the last 2 years totaling 148h 28m of downtime — averaging 1.4 incidents per month.

There were 35 Helpshift outages since May 27, 2024 totaling 148h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.helpshift.com

Critical May 7, 2026

Service Outage

Detected by Pingoru
May 07, 2026, 11:19 AM UTC
Resolved
May 07, 2026, 12:09 PM UTC
Duration
49m
Affected: Mobile SDKWeb ChatIssues Analytics APIHelpshift APIsPre-issue flowHelpshift Dashboard
Timeline · 6 updates
  1. investigating May 07, 2026, 11:19 AM UTC

    We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

  2. investigating May 07, 2026, 11:23 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 07, 2026, 11:32 AM UTC

    We are continuing to investigate this issue.

  4. identified May 07, 2026, 11:45 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring May 07, 2026, 11:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 07, 2026, 12:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 5, 2026

Service Degradation

Detected by Pingoru
May 05, 2026, 10:04 AM UTC
Resolved
May 05, 2026, 12:06 PM UTC
Duration
2h 1m
Affected: Mobile SDKWeb ChatIssues Analytics APIHelpshift APIsPre-issue flowHelpshift Dashboard
Timeline · 4 updates
  1. investigating May 05, 2026, 10:04 AM UTC

    We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

  2. investigating May 05, 2026, 11:33 AM UTC

    We are continuing to investigate this issue.

  3. monitoring May 05, 2026, 11:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 05, 2026, 12:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 14, 2026

Service Disruption

Detected by Pingoru
Apr 14, 2026, 12:47 PM UTC
Resolved
Apr 14, 2026, 01:08 PM UTC
Duration
21m
Affected: Helpshift Dashboard
Timeline · 3 updates
  1. investigating Apr 14, 2026, 12:47 PM UTC

    We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

  2. monitoring Apr 14, 2026, 01:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 14, 2026, 01:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 1, 2026

Helpshift Automations Service Disruption

Detected by Pingoru
Apr 01, 2026, 10:16 AM UTC
Resolved
Apr 01, 2026, 10:28 AM UTC
Duration
12m
Affected: Time Based AutomationNew Issue Automation
Timeline · 2 updates
  1. investigating Apr 01, 2026, 10:16 AM UTC

    We are currently experiencing a service outage affecting Helpshift Automations. At the moment, users may be unable to create new automations or load existing ones. Our engineering team is actively working to restore the service as quickly as possible.

  2. resolved Apr 01, 2026, 10:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 10, 2026

Degraded performance on Helpshift Dashboard

Detected by Pingoru
Mar 10, 2026, 07:26 PM UTC
Resolved
Mar 10, 2026, 10:37 PM UTC
Duration
3h 10m
Affected: Time Based AutomationBotsNew Issue AutomationHelpshift Dashboard
Timeline · 4 updates
  1. investigating Mar 10, 2026, 07:26 PM UTC

    We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services: Chatbots Time-Based Automations New Issue Automations Our team is actively investigating the root cause and will keep you updated with further information.

  2. identified Mar 10, 2026, 09:49 PM UTC

    The root cause of the degraded performance has been determined, and a fix has been applied.

  3. monitoring Mar 10, 2026, 10:20 PM UTC

    The affected services are now functioning as expected, and we are actively monitoring performance to maintain stability.

  4. resolved Mar 10, 2026, 10:37 PM UTC

    The issue has now been fully resolved and all services are operating normally. We apologize for any inconvenience caused and appreciate your patience while we worked on this. If you continue to experience any issues, please reach out to us at [email protected].

Read the full incident report →

Major February 17, 2026

Partial Degradation – Dashboard Analytics (Team Section)

Detected by Pingoru
Feb 17, 2026, 02:58 PM UTC
Resolved
Feb 17, 2026, 03:15 PM UTC
Duration
16m
Affected: Analytics Dashboard
Timeline · 3 updates
  1. investigating Feb 17, 2026, 02:58 PM UTC

    We are currently experiencing a partial degradation impacting the Team section of Dashboard Analytics. The following reports are affected: 1. Team – Trends (Overall) 2. Team – Trends (Workload) 3. Team – Summary by Agents

  2. identified Feb 17, 2026, 03:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 17, 2026, 03:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 19, 2025

AI Reply Service Outage

Detected by Pingoru
Dec 19, 2025, 09:51 AM UTC
Resolved
Dec 19, 2025, 11:06 AM UTC
Duration
1h 14m
Affected: AI Reply
Timeline · 3 updates
  1. investigating Dec 19, 2025, 09:51 AM UTC

    We are currently experiencing a degraded state with the AI Reply feature. Our engineering team is actively investigating the issue and working toward a resolution.

  2. investigating Dec 19, 2025, 09:58 AM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 19, 2025, 11:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 5, 2025

Helpshift Service Outage

Detected by Pingoru
Dec 05, 2025, 09:06 AM UTC
Resolved
Dec 05, 2025, 09:09 AM UTC
Duration
2m
Affected: Cloudflare (Third-Party Dependency)
Timeline · 2 updates
  1. investigating Dec 05, 2025, 09:06 AM UTC

    We are currently experiencing a service outage caused by an issue with our dependent Cloudflare services. This may impact access to Helpshift features and overall platform availability. As per the Cloudflare status page (https://www.cloudflarestatus.com/), their services are undergoing updates/maintenance, which may be contributing to the disruption.

  2. resolved Dec 05, 2025, 09:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 6, 2025

Older Resolved/Rejected cases are visible in "All New Issues" view

Detected by Pingoru
Nov 06, 2025, 07:59 AM UTC
Resolved
Nov 06, 2025, 08:25 AM UTC
Duration
26m
Affected: Helpshift Dashboard
Timeline · 3 updates
  1. investigating Nov 06, 2025, 07:59 AM UTC

    We are currently experiencing an issue with the “All New Issues” view, where some older Resolved/Rejected cases are incorrectly appearing as “New Issues.” Our engineering team is actively working to resolve this behavior. We’ll share updates as soon as a fix is deployed. We appreciate your patience and understanding. Thank you.

  2. identified Nov 06, 2025, 08:18 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 06, 2025, 08:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2025

Dashboard Analytics — Partial Degradation

Detected by Pingoru
Oct 21, 2025, 10:25 AM UTC
Resolved
Oct 21, 2025, 10:59 AM UTC
Duration
34m
Affected: Analytics Dashboard
Timeline · 2 updates
  1. investigating Oct 21, 2025, 10:25 AM UTC

    We are currently experiencing degraded performance in Dashboard Analytics

  2. resolved Oct 21, 2025, 10:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Partial Degradation: Analytics

Detected by Pingoru
Oct 20, 2025, 01:22 PM UTC
Resolved
Oct 21, 2025, 07:07 AM UTC
Duration
17h 45m
Affected: Analytics DashboardIssues Analytics APIPowerBiAI Agent Copilot Analytics
Timeline · 7 updates
  1. investigating Oct 20, 2025, 01:34 PM UTC

    We are currently experiencing a Partial Outage impacting the following components: - Analytics API - PowerBI services - Dashboard Analytics This is due to the Ongoing AWS Outage: https://health.aws.amazon.com/health/status Our team is actively investigating and working to restore full functionality.

  2. investigating Oct 20, 2025, 11:50 PM UTC

    We're pleased to inform you that Dashboard Analytics is working as expected. However, Power BI and the Issues Analytics API are still impacted. Our team is actively working to resolve the issue at the earliest. We sincerely appreciate your patience and understanding, and we will continue to keep you updated.

  3. investigating Oct 21, 2025, 03:38 AM UTC

    Power BI and Issues Analytics API remain impacted. Our team is actively working to resolve the issue at the earliest. We sincerely appreciate your patience and understanding, and we will continue to keep you updated.

  4. investigating Oct 21, 2025, 04:38 AM UTC

    We are awaiting service recovery from our third-party cloud vendor. Power BI and Issues Analytics API remain impacted. We appreciate your patience and will provide updates as soon as the services are restored.

  5. identified Oct 21, 2025, 07:04 AM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Oct 21, 2025, 07:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Oct 21, 2025, 07:07 AM UTC

    The issue has been resolved. Power BI and Analytics API are now operational.

Read the full incident report →

Minor October 18, 2025

Partial Degradation: Issue Auto-assignment (Delay)

Detected by Pingoru
Oct 18, 2025, 04:58 PM UTC
Resolved
Oct 18, 2025, 05:56 PM UTC
Duration
58m
Affected: Auto Assignment
Timeline · 3 updates
  1. investigating Oct 18, 2025, 04:58 PM UTC

    We are experiencing a partial degradation of the Issue Auto-assignment feature causing delays in assigning issues to agents.

  2. identified Oct 18, 2025, 05:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 18, 2025, 05:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 4, 2025

Dashboard Analytics is down

Detected by Pingoru
Oct 04, 2025, 08:13 PM UTC
Resolved
Oct 05, 2025, 02:04 PM UTC
Duration
17h 51m
Affected: Analytics Dashboard
Timeline · 4 updates
  1. investigating Oct 04, 2025, 08:13 PM UTC

    The Analytics dashboard is currently down due to an outage on our BI vendor’s side. All other analytics services continue to operate normally. The issue has been escalated to the vendor, and we are actively working with them to resolve it as quickly as possible. Please rest assured that we’re closely monitoring the situation and will provide updates as soon as we have more information.

  2. investigating Oct 04, 2025, 11:38 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 05, 2025, 08:34 AM UTC

    We are continuing to work closely with our BI vendor to resolve the issue affecting the Analytics dashboard. While there is no ETA yet, the vendor has acknowledged the problem and is actively investigating on their end. We will share further updates as soon as we receive more information. All other analytics services remain operational.

  4. resolved Oct 05, 2025, 02:04 PM UTC

    We are pleased to inform you that the issue has been resolved, and the dashboard analytics reports are now loading as expected. Thank you for your patience and understanding.

Read the full incident report →

Major September 16, 2025

Partial Outage

Detected by Pingoru
Sep 16, 2025, 12:46 PM UTC
Resolved
Sep 16, 2025, 03:15 PM UTC
Duration
2h 29m
Affected: Web ChatWeb Support PageWebhooksIssues Analytics APIHelpshift APIsTime Based AutomationBotsChannel IntegrationsPowerBiPre-issue flowPrivate NotesNew Issue AutomationFAQEnd-User Presence DetectionIssue MessagesEnd-User Flows
Timeline · 6 updates
  1. investigating Sep 16, 2025, 12:46 PM UTC

    We are currently experiencing intermittent failures impacting the following components: - Bots - Automations - Webhooks - Pre-Issue flow - Helpshift Api - End-user Presence Detection - Integrations - FAQs - Analytics Our team is actively investigating and working to restore full functionality

  2. investigating Sep 16, 2025, 01:29 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 16, 2025, 01:31 PM UTC

    We are continuing to investigate this issue.

  4. identified Sep 16, 2025, 01:40 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Sep 16, 2025, 02:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 16, 2025, 03:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2025

Real-Time Operations and Auto-assignment in Degraded State

Detected by Pingoru
Aug 21, 2025, 03:20 PM UTC
Resolved
Aug 21, 2025, 05:07 PM UTC
Duration
1h 46m
Affected: Auto AssignmentReal-time Operations (RTO)
Timeline · 4 updates
  1. investigating Aug 21, 2025, 03:20 PM UTC

    We are currently facing an issue around Agent Availability in Real-Time Operations.

  2. investigating Aug 21, 2025, 03:34 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 21, 2025, 05:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 21, 2025, 05:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2025

Dashboard experiencing degraded performance

Detected by Pingoru
Aug 21, 2025, 11:29 AM UTC
Resolved
Aug 21, 2025, 11:36 AM UTC
Duration
6m
Affected: Helpshift Dashboard
Timeline · 2 updates
  1. investigating Aug 21, 2025, 11:29 AM UTC

    We are currently facing an intermittent issue with the Issues Section may not load as expected.

  2. resolved Aug 21, 2025, 11:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 12, 2025

Issue with all Ai services

Detected by Pingoru
Aug 12, 2025, 04:01 AM UTC
Resolved
Aug 12, 2025, 08:17 AM UTC
Duration
4h 15m
Affected: Language AIAI Agent Copilot Analytics
Timeline · 4 updates
  1. investigating Aug 12, 2025, 04:01 AM UTC

    We are currently experiencing a service outage affecting all AI services. Our engineering team is actively working on this. We apologize for any inconvenience.

  2. identified Aug 12, 2025, 05:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 12, 2025, 05:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 12, 2025, 08:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 8, 2025

Issue with webhooks

Detected by Pingoru
Aug 08, 2025, 08:30 AM UTC
Resolved
Aug 08, 2025, 08:58 AM UTC
Duration
28m
Affected: Webhooks
Timeline · 5 updates
  1. investigating Aug 08, 2025, 08:30 AM UTC

    We are currently experiencing a service outage affecting the webhook functionality. Our engineering team is actively working to restore the service. We apologize for any inconvenience.

  2. identified Aug 08, 2025, 08:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 08, 2025, 08:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Aug 08, 2025, 08:57 AM UTC

    We’re happy to share that the issue has now been successfully resolved. We sincerely apologize for any inconvenience this may have caused.

  5. resolved Aug 08, 2025, 08:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 12, 2025

Degraded performance in auto-assignment.

Detected by Pingoru
Jul 12, 2025, 03:44 PM UTC
Resolved
Jul 15, 2025, 05:29 PM UTC
Duration
3d 1h
Affected: Auto Assignment
Timeline · 4 updates
  1. investigating Jul 12, 2025, 03:44 PM UTC

    We’re currently facing an issue with the Auto Assignment feature, where users are being assigned more tickets than the set limit. Our team is actively investigating this with top priority and working toward a quick resolution. We will keep you informed on the progress.

  2. investigating Jul 12, 2025, 06:19 PM UTC

    Our investigation into this matter is ongoing, and we remain fully committed to resolving it promptly.

  3. investigating Jul 13, 2025, 11:42 AM UTC

    We appreciate your patience while we continue to investigate this matter.

  4. resolved Jul 15, 2025, 05:29 PM UTC

    We’re happy to share that the issue has now been successfully resolved. We sincerely apologize for any inconvenience this may have caused. Thank you again for your continued patience and support during this time.

Read the full incident report →

Minor July 11, 2025

Real time Operations (RTO) experiencing degraded performance

Detected by Pingoru
Jul 11, 2025, 03:43 PM UTC
Resolved
Jul 11, 2025, 07:41 PM UTC
Duration
3h 57m
Affected: User Presence Detection - RTO
Timeline · 4 updates
  1. investigating Jul 11, 2025, 03:43 PM UTC

    We are currently facing an issue with the Real time Operations (RTO) Dashboard where skewed data is showing up for the parameters.

  2. identified Jul 11, 2025, 06:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 11, 2025, 07:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 11, 2025, 07:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 24, 2025

HelpCenter Pages Down

Detected by Pingoru
Jun 24, 2025, 01:57 PM UTC
Resolved
Jun 24, 2025, 02:27 PM UTC
Duration
29m
Affected: Web Support Page
Timeline · 3 updates
  1. investigating Jun 24, 2025, 01:57 PM UTC

    We are currently experiencing an issue with our Help Center page. You may also face an issue with FAQs

  2. monitoring Jun 24, 2025, 02:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 24, 2025, 02:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 9, 2025

Issue with Help Center page

Detected by Pingoru
Apr 09, 2025, 10:08 AM UTC
Resolved
Apr 09, 2025, 10:58 AM UTC
Duration
50m
Affected: Web Support Page
Timeline · 4 updates
  1. investigating Apr 09, 2025, 10:08 AM UTC

    We are currently investigating this issue.

  2. investigating Apr 09, 2025, 10:44 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 09, 2025, 10:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 09, 2025, 10:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 13, 2025

System Outage

Detected by Pingoru
Mar 13, 2025, 09:18 AM UTC
Resolved
Mar 13, 2025, 04:10 PM UTC
Duration
6h 52m
Affected: Mobile SDKManagement PortalWeb ChatAuto AssignmentHelpshift Dashboard
Timeline · 6 updates
  1. investigating Mar 13, 2025, 09:18 AM UTC

    We are experiencing degraded performance across the system, including dashboard slowness.

  2. investigating Mar 13, 2025, 09:20 AM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 13, 2025, 09:35 AM UTC

    We are continuing to investigate this issue.

  4. identified Mar 13, 2025, 10:22 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Mar 13, 2025, 03:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 13, 2025, 04:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 12, 2025

Bulk email notifications being triggered.

Detected by Pingoru
Mar 12, 2025, 02:43 PM UTC
Resolved
Mar 12, 2025, 07:22 PM UTC
Duration
4h 38m
Affected: Email delivery
Timeline · 5 updates
  1. investigating Mar 12, 2025, 02:43 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 12, 2025, 02:45 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 12, 2025, 04:40 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 12, 2025, 07:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 12, 2025, 07:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 5, 2025

Degraded Performance for issue creation via platform iOS

Detected by Pingoru
Mar 05, 2025, 09:33 AM UTC
Resolved
Mar 05, 2025, 12:35 PM UTC
Duration
3h 2m
Affected: Mobile SDK
Timeline · 4 updates
  1. investigating Mar 05, 2025, 09:33 AM UTC

    We are currently investigating this issue.

  2. identified Mar 05, 2025, 10:52 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 05, 2025, 12:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 05, 2025, 12:35 PM UTC

    This incident has been resolved.

Read the full incident report →