Helpshift incident

Partial Degradation: Issue Auto-assignment (Delay)

Minor Resolved View vendor source →

Helpshift experienced a minor incident on October 18, 2025 affecting Auto Assignment, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2025, 04:58 PM UTC
Resolved
Oct 18, 2025, 05:56 PM UTC
Duration
58m
Detected by Pingoru
Oct 18, 2025, 04:58 PM UTC

Affected components

Auto Assignment

Update timeline

  1. investigating Oct 18, 2025, 04:58 PM UTC

    We are experiencing a partial degradation of the Issue Auto-assignment feature causing delays in assigning issues to agents.

  2. identified Oct 18, 2025, 05:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 18, 2025, 05:56 PM UTC

    This incident has been resolved.