Helpshift experienced a critical incident on October 4, 2025 affecting Analytics Dashboard, lasting 17h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 04, 2025, 08:13 PM UTC
The Analytics dashboard is currently down due to an outage on our BI vendor’s side. All other analytics services continue to operate normally. The issue has been escalated to the vendor, and we are actively working with them to resolve it as quickly as possible. Please rest assured that we’re closely monitoring the situation and will provide updates as soon as we have more information.
- investigating Oct 04, 2025, 11:38 PM UTC
We are continuing to investigate this issue.
- investigating Oct 05, 2025, 08:34 AM UTC
We are continuing to work closely with our BI vendor to resolve the issue affecting the Analytics dashboard. While there is no ETA yet, the vendor has acknowledged the problem and is actively investigating on their end. We will share further updates as soon as we receive more information. All other analytics services remain operational.
- resolved Oct 05, 2025, 02:04 PM UTC
We are pleased to inform you that the issue has been resolved, and the dashboard analytics reports are now loading as expected. Thank you for your patience and understanding.