Helpshift experienced a critical incident on August 8, 2025 affecting Webhooks, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Webhooks
Update timeline
- investigating Aug 08, 2025, 08:30 AM UTC
We are currently experiencing a service outage affecting the webhook functionality. Our engineering team is actively working to restore the service. We apologize for any inconvenience.
- identified Aug 08, 2025, 08:56 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 08, 2025, 08:56 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Aug 08, 2025, 08:57 AM UTC
We’re happy to share that the issue has now been successfully resolved. We sincerely apologize for any inconvenience this may have caused.
- resolved Aug 08, 2025, 08:58 AM UTC
This incident has been resolved.