Helpshift incident

Real time Operations (RTO) experiencing degraded performance

Minor Resolved View vendor source →

Helpshift experienced a minor incident on July 11, 2025 affecting User Presence Detection - RTO, lasting 3h 57m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2025, 03:43 PM UTC
Resolved
Jul 11, 2025, 07:41 PM UTC
Duration
3h 57m
Detected by Pingoru
Jul 11, 2025, 03:43 PM UTC

Affected components

User Presence Detection - RTO

Update timeline

  1. investigating Jul 11, 2025, 03:43 PM UTC

    We are currently facing an issue with the Real time Operations (RTO) Dashboard where skewed data is showing up for the parameters.

  2. identified Jul 11, 2025, 06:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 11, 2025, 07:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 11, 2025, 07:41 PM UTC

    This incident has been resolved.