Helpshift incident

Issue with all Ai services

Critical Resolved View vendor source →

Helpshift experienced a critical incident on August 12, 2025 affecting Language AI and AI Agent Copilot Analytics, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2025, 04:01 AM UTC
Resolved
Aug 12, 2025, 08:17 AM UTC
Duration
4h 15m
Detected by Pingoru
Aug 12, 2025, 04:01 AM UTC

Affected components

Language AIAI Agent Copilot Analytics

Update timeline

  1. investigating Aug 12, 2025, 04:01 AM UTC

    We are currently experiencing a service outage affecting all AI services. Our engineering team is actively working on this. We apologize for any inconvenience.

  2. identified Aug 12, 2025, 05:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 12, 2025, 05:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 12, 2025, 08:17 AM UTC

    This incident has been resolved.