Helpshift incident

Real-Time Operations and Auto-assignment in Degraded State

Minor Resolved View vendor source →

Helpshift experienced a minor incident on August 21, 2025 affecting Auto Assignment and Real-time Operations (RTO), lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 03:20 PM UTC
Resolved
Aug 21, 2025, 05:07 PM UTC
Duration
1h 46m
Detected by Pingoru
Aug 21, 2025, 03:20 PM UTC

Affected components

Auto AssignmentReal-time Operations (RTO)

Update timeline

  1. investigating Aug 21, 2025, 03:20 PM UTC

    We are currently facing an issue around Agent Availability in Real-Time Operations.

  2. investigating Aug 21, 2025, 03:34 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 21, 2025, 05:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 21, 2025, 05:07 PM UTC

    This incident has been resolved.