There were 8 Heap outages since February 12, 2026 totaling 210h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing delays in data being available in the app for subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
We are continuing to monitor this issue. We will post another update in 2 hours.
We have implemented a fix and monitoring recovery
This incident has been resolved.
We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.
A fix has been applied and latency is beginning to recover
This incident has been resolved.
Data collection is unaffected. Our engineers are currently investigating the issue.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating. Data continues to be collected and no data has been lost. We will post an update within an hour.
We are continuing to investigate this issue.
We continue to investigate this issue.
We are continuing with this investigation. We will post an update as soon as one is available.
The issue has been identified and a fix is being implemented. We are still experiencing data latency at this time. Data is still being collected and no data has been lost.
The fix has been applied and latency is starting to recover. We continue to monitor.
This incident has been resolved.
The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible
The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our engineering team has identified the root cause of the delayed syncs and is working on a solution. There is no data loss. We will post an update in one hour.
We are continuing to work on a fix for this issue.
We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.
We have identified another issue causing sync delays and are working on a solution.
We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.
This incident has been resolved.
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