Heap experienced a notice incident on September 11, 2026 affecting Heap Connect, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Heap Connect
Update timeline
- investigating Sep 11, 2026, 03:39 AM UTC
We are currently experiencing delays for Connect Syncs. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 30 minutes.
- monitoring Sep 11, 2026, 03:53 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 11, 2026, 04:07 AM UTC
A fix has been deployed and we are monitoring. Latency is starting to recover.
- resolved Sep 11, 2026, 04:19 AM UTC
This incident has been resolved.