Heap experienced a notice incident on July 26, 2026 affecting Heap Connect, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Heap Connect
Update timeline
- identified Jul 26, 2026, 02:06 PM UTC
Some US customers using HFT syncs may experience delays in data processing or availability. The issue has been identified, and our teams are working on a resolution.
- resolved Jul 26, 2026, 05:06 PM UTC
This incident has been resolved