Heap experienced a minor incident on August 4, 2026 affecting Heap Connect, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Heap Connect
Update timeline
- identified Aug 04, 2026, 11:39 PM UTC
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
- monitoring Aug 04, 2026, 11:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2026, 02:39 AM UTC
This incident has been resolved.